While the sales dept is great, the service dept at BMW of Manhattan is a constant nightmare. I've leased BMW's for years now from them and this is definitely my last. Be prepared for all the games they play, overcharging, and attitude from the ghetto cashiers. The service dept manager Phil Demersky is never any help. He's lied to me many times and does not care about customer service or doing the right thing. You're better off with another BMW dealership/service dept. Stay clear away from them!
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