I need to start this review by saying that it is not directed at the Brookline store. They have always been helpful and courteous. My issue is with Zoots corporate. I have been a customer for a long time and have never put in a claim for damage to any of my clothing. Last month I sent a $100 Hugo Boss shirt for cleaning and got it back darker dye stains on it. The shirt had been washed several times and looked perfect when I dropped it off. I brought it back to the store and they sent it to their corporate claims department.
Pros: Environmentally friendly and great local staff
Cons: They don't back up their mistakes and corporate doesn't care
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