Zimmer Chrysler Jeep Dodge Ram

This dealership is AWFUL! \r We went to their lot looking for a used Jeep. They ended up talking us into looking at a new one. This was fine because it was still within our budget and the rebates and incentives seemed worth it. Well the exact Jeep that we were looking for was not on their lot, so we walked away. Two days later the salesman called and said that he really wanted to work with us and that he was looking at other dealers for the car that we wanted. We thought that this was great, never before has anyone offered to do this. Well it turned out to be not so great...horrible actually. The salesman called said they found the exact car but they would have to get it from Missouri and in order to do so they would need $500 down as sort of collateral, we gave them the money and we were told that we would have our Jeep two days from then, which would've been a Wednesday. Tuesday night the salesman called us saying that they were having problems with the other dealership. He said that the other dealership wasnt as technologically advanced and didnt do anything via internet and fed us some other bullcrap! This seemed fishy to me, so I googled the other dealership and found the car that we were supposed to be getting ONLINE and it turned out not to have the features that we were told that it had. So, instead of the salesman telling us that he made a mistake and that the car he found for us wasnt what we wanted, HE LIED and tried to blame it on the other dealer! After finding this out we were ready to go get our money back! We called the Sales Manager who apologized (sort of) and again said that they really wanted to work with us and help us find the car that we wanted. I guess we were SUCKERS and believed him, we were trying to give them the benefit of the doubt. Low and behold two days later, they call us and tell us that the car we wanted!!! The only problem, was that it had a bigger sunroof and was about $400 more. We thought about it for a few hours, then called him back and said we'd take it! He emailed us the figures of exactly what we'd be financing, the exact amount that we would get for our trade, and the amount of incentives that we would get for buying a new car! We were so excited!!! The next day came and went and we never heard from the salesman. So my fiance called him and asked what the deal was, did they get the car? The salesman then goes on to tell us that he can no longer offer us the deal that we had agreed on because Jeep had changed the incentives and they werent as good anymore. The Jeep would actually cost us WAY MORE than what we wanted to pay! WE WERE FURIOUS! We had wasted 2 WEEKS dealing with these people, when we could've been out shopping around. NEVER were we told that this would be a possibility, in fact, throughout the whole process we made sure that we kept asking if the deal still stood as we agreed. THEY KNEW THAT THE INCENTIVES WERE CHANGING 5 DAYS IN ADVANCE AND NEVER TOLD US. THEY WERE AFRAID THAT IF THEY TOLD US THEN WE WOULD TAKE OUR BUSINESS ELSEWHERE! DO NOT GO TO ZIMMER!!!! \r (after we were told that we couldn't get the deal that we had discussed and that was on paper the General Manager contacted us. Do you know what her excuse was? ""The salesman"" that we had been dealing with was their NEWEST salesman and he doesnt know all the in's and out's of the business yet. CAN YOU BELIEVE THAT???)\r Thank you ZIMMER for screwing us over!!! more

I have used this company since 1990 to buy cars from and to service those cars. In the past few years, I have not had good experience from their service department. They will give me an estimate over the phone that is very low for a specific routine maintenance, and when I will get to the checkout desk, the repair is 3 times what I was initially told. I wait in the waiting room for all my service and instead of coming out to have me review extra work they find to do, they just do it. Once I checked out and noticed I was charged for almost a half hour more certified mechanic billable hours than I was at their service shop. That's when I decided never to go back, after years of previous business with them. I don't know what happened to this business. It used to be so good.\r \r My family and I have purchased several cars from them. I personally have driven 3 different cars from them. If they were not the best I would not have used them for so long. All it took were two visits with terrible customer service for me to switch companies. When it comes to spending hundreds of dollars to make certain my car is in perfect condition, I want honesty, somewhat accurate estimates, and to be told about additional work if I am sitting in the waiting room with my cell phone in my hand. If you tell me 100-something and it is over $500, I will not say anything to make a fuss in the office. You will just LOSE MY LONG TERM BUSINESS. I guess they thought I would not count the billable hours and compare it to how long I was waiting in the waiting room. One mechanic alone was billing me for a half hour longer than I was there. The billable time is not calculated in hours. It is by chunks of minutes. I don't appreciate the dishonesty. Pros: used to be great Cons: not great in the past few years more