We decided to try Zero Rez because we heard about them on WCCO. Our previous carpet cleaner was very good but I still decided to try Zero Rez. Our carpet was fairly new but had stains from our new puppy. Chris from Zero Rez came out. He was extremely professional and what you might call a carpet cleaning geek. He sniffed the carpet (sniffedII) and suggested we do an additional process to insure all stains were removed. It was not inexpensive. A few days after he finished the stains came back. I was not happy. I called Zero Rez and they scheduled another appointment. Chris and a partner came back out. They worked hard on the stains and now the carpet is perfect. There was not charge and at every step of the way everyone at Zero Rez seemed sincerely focused on our satisfaction with the service. I think how a company handles problems really tells the true nature of how good they are. I would recommend Zero Rez highly to anyone interested in carpet cleaning.
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