Z Frank Kia

I am a first time customer at Z Frank. I had been going to Mizera Chevrolet and prior to that Lynch Chevrolet because it is closer to my house. The last time I needed service I called Mizera only to find out that they were no longer in business. I went to Z Frank and now I understand why Mizera is no longer in business. Z Frank rocks, the way I was treated was so much better than any experience I had at Mizera or Lynch. I am now a loyal Z Frank customer. more

12/08-Do not waste your time. This dealership only wants one thing- YOUR MONEY. Do not trust!! I have bought 2 cars from this dealership under 2 different managements, they are like the typical dealership; Once they get your money THEY WANT NOTHING TO DO WITH YOU!! I worte a letter to the GM describing my problems and issues at the dealership during my 2 month service and he has yet to contact me. Mind you, I handed him the leader personally. Go to another dealership for the purhcase of your KIA or Chevy vehicle."" THE ONLY WAY TO IMPROVE THIS DEALERSHIP IS TO CLOSE DOWN AND LET ANOTHER DEALER TAKE OVER!\r \r 2/08... My car had to go back in the shop for the engine light again (5th time) and coolant leak. So, I took it back to Z Franks since they say that service satisfaction is their 1# priority and THEY proved me WRONG again. When I picked my car up on 2/2/8 the service manager Collins said that I the CUSTOMER should not have gone out of the chain of command when complaining about my previous visits. He stated that I should have brought any service complaints to HIM, NOT the GM. He even had the audacity to tell me; after buying the car from them, that there are no contractual obligations that I the customer bring my car back to their dealership. So, as of 2/2/8, Z Frank will no longer recieve a dime from me, but I will CONTINUE to write reviews about THIS VERY UNPROFESSIONAL dealership until I no longer have my 2007 Kia Rondo in position. THANKS A LOT service manager Collins for ENCOURAGING all my future reviews about Z Frank.... \r \r Do not waste your time. This dealership only wants one thing- YOUR MONEY. Do not trust THEM AT ALL!! \r \r Pros: THEY ARE THE ONLY KIA DEALER IN CHICAGO\r \r Cons: THEY HAVE NOT IDEA HOW TO TREAT RETURN CUSTOMERS\r \r Recommended: No Pros: ONLY KIA DEALER IN CHICAGO Cons: DO NOT KNOW HOW TO TREAT RETURN CUSTOMERS more

Horrible experience, with both Sales staff and mechanics. \r \r Cars are to expensive to waste your money at Z Frank. \r \r Sales staff: Horrible: order my car; they didn't call me until a week after it arrived - said they wanted to have everything in order for when I picked it up. Then when I did pick it up, they hadn't finished their paper work and still had to send it to get gas. And the power window I ordered were post-assemble line installed.\r \r Mechanics: Took the car in for a recall, used the power windows minutes before dropping it off. Tried using power windows minutes after picking it up and they wouldn't work. They wouldn't fix it. Z Frank was going to charge me just to look at the window; and if they didn't feel they had caused the problem A Frank would charge more to fix the problem. Pros: Location Cons: Everything else more