Yvonne Burton - State Farm Insurance Agent

Over 15 years, I have had Yvonne Burton as an agent with State Farm. She is professional, knowledgeable and devoted to her clientele.\r \r While on vacation in New York, I was confronted with a serious insurance problem. Immediately, I contacted Yvonne Burton's office and my problem was resolved. \r \r I am very satisfied with the services I have received over the years with Yvonne Burton.\r \r ""Like a goog neighbor, Yvonne Burton is there"" Pros: Always available for her clients more

This is my first message posted to this site. I have had annoyances with this agent over the years, have now moved out of the country and am still forced to handle her incompetence. I would have changed agents earlier but I was in the middle of a PhD program (now complete thank you very much) and didn't really want to waste the time.\r \r This agent had problems doing any of the following:\r 1) Providing accurate information (told me damage to a rental car I had was covered in my policy when I was 100% sure that is wasn't..and it turns out I was correct).\r 2) Returning more than 1 in 5 phone calls.\r 3) Returning ANY email.\r 4) Following through with any instructions given (I.e. I told her, IN PERSON, to cancel two policies effective on a certain date..which she didn't, then I called her and spoke to her on the phone and told her to cancel the policies effective immediately...which she didn't)\r \r I do have to say that she is a pleasant and nice person given the minimal interaction we have had but on the whole this is the worst experience with someone who is supposed to be customer service based I have ever had..and I fly ALOT so you can imagine I have dealt with alot of bad situations in the past.\r \r Be warned. Pros: State Farm is a reputable company and I have had good experiences with their agents in the past Cons: This particular agent is worthless more