Wood, Jennifer A, DVM Tender Heart Vet Care PC

I have been using these people since 2005 for my two cats. From the front office staff to the vet techs and the doctors, everyone loves animals. Walking in there, they have a menagerie of happy animals behind the office counter hanging out with their human parent at work. It is such a refreshing vet to visit! They love their fuzzy children! And after having a major emergency with my youngest (off the chart crystals in urine) and having to run him to the Acton clinic, the doctors who worked at both places remembered my cat from the acton emergency and would always be excited and happy to see him when he came in. They would always have the urinary diet food instock that he was prescribed and frequently would call just to check in on us. A++ more

We have been going to Tender Hearts for about 6 years. All the Vets and Vet Techs have always been friendly. Jennifer Woods the owner has no ""tender heart"" that I know. It all changed last year when we had our dog neutered and he also had a herniated umbilical cord that needed to be repaired. I believe the cost was $385. My husband forgot to bring his Care Credit card in and said he would be back, but like any guy he forgot. I mailed them $200 right away and was planning on mailing in the rest the next pay day. But my Grandmother died and I got sidetracked. A couple weeks later we noticed that the stitches were still in and becoming swollen in that area, so we called Tender Hearts. They told us they wouldn't treat our dog (per Jennifer Woods) because we still had a balance of $185. Well I had no problem paying. Jennifer Woods should of said, "" just a reminder when you come in could you please pay your balance?"" I would of said ""sure no problem"". I think it is very un-tenderly to refuse treatment on a dog you did the surgery on. So we left them. My Dad left them. People know we take very,very good care of our pets and come to us to see where we take our pets. We have this past year telling them NOT to go to Tender Hearts. Jennifer Woods has a egotistical problem and it shows. more