I wouldn't recommend this company to my worst enemy! The designer I dealt with was very nice but she dressed inappropriately for a ""professional"" atmosphere. The original design of the kitchen was nice but once they ordered the parts, I was told that certain cabinets were ""back ordered"". EIGHT weeks later, we finally received our cabinets and to my surprise, they were DAMAGED. Not just a tiny scratch - dents and several scratches on the face of the cabinets. When I called their customer service, I spoke to a woman Tyesha. She was extremely rude and kept giving me the company line. After weeks of getting the run around, I spoke with her manager, Chuck. Together we came to a fair agreement. If it wasn't for Chuck and his excellent customer service, I would have reported this company to the BBB.
All in all, I found out a few things about the company:
1-ALL of their cabinets are imported from China. Yes, you may feel that you are getting a great price on the kitchen but you get what you pay for.
2-Besides Chuck, they do not have any other managers on duty. I was advised that he reports directly to the owners of the company.
3-All other customer service representatives aren't customer service orientated at all.
I will finish with this, remodeling your kitchen is an investment in your home - do it right, not cheap. The cabinets may look nice on the outside but the quality is poor.
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