We have used this company in the past for small plumbing and boiler work, and decided to include them in a request for estimate for Central Air to our 2-story colonial in Dutchess county. One firm promised an appointment two weeks in advance, then called back to change it to three weeks. Another firm was polite and provided an estimate, which seemed good. We decided we would like a second estimate, so we called Wolfe on a Monday (in mid-May), the estimator came Tuesday morning, produced a proposal on-site which was $4,000+ lower, included dual-zoned systems, all ducts and top-line name-brand compressors. But, they also said they could start that week or the next -- our choice. The earlier, the better, so the installation architect came out Wednesday morning, planned all the vents and wiring, and said it could take about six days. Three crews showed up Thursday, but on Friday morning they said they would actually be finished that afternoon. And, they were. They vacuumed, walked us throught the system, provided an impressive warranty, and even provided upgrade thermostats free. Our business provides troubleshooting support to financial firms on Wall Street, and although our standards for clients are quite high, this is one company that has earned our top respect and gratitude. Everyone was professional, courteous, knowledgeable, and the work was exceptional. Finally, the system is very quiet, works wonderfully, and is not even noticeable. We have learned that finding a company that performs great work and is there when you need them is difficult and you hang onto them. We were ambivalent about saying anything, in case they become so overwhelmed we will have a long wait should we need them again. Yet, our guilt got to us and we had to speak up, because they are such a terrific find and there are really few excellent firms in our area. If you are thinking about upgrading or adding new air conditioning, at least get an estimate from them. We have an engineer friend who said all the work (electrical, vents and such) was expert and clean. We have nothing to gain from this, but just hope others find this company and keep them in business so they are there when we need them again. Thanks, Wolfe!
more