Winter Garden Animal Hospital

actually, im a frequent visitor and they have had signs up of additional parking since before the construction and the rear or side access to ANY place of business is usually employee access only (go figure). and when you called down the hall and no one answered, im sure they were all, you know, working. also, ive had many encounters with the fornt desk staff and you cant find a nicer and more bend-over-backwards group and if they had so little empathy for animals im sure they would have a different job. \r and please explain to me a time when you have gone to the human emergency room and they saw you ASAP??? if your pet was in such ""distress"" maybe you should have informed them of so and yes of course im sure there is an emergency fee. how would you feel if you had made an appointment and now someone rushes in ahead of you and makes you wait longer than you were supposed to? also, im sure the staff has to drop everything to assist in helping your pet which takes away from the needs of other clients and patients. dont blame this very helpful clinic and staff because you were impatient and did not want to pay the nessasary costs for your pet. thats your short coming not theirs. all of my experiences with winter garden animal hospital are beyond compare with any other place i've been. the best doctors and staff you could ask for. they are the only ones i would trust with my beloved family members. more

I came to town to take care of a relative's sick pet while they were out of town. This time I decided to bring my sweet Bombay cat along on this short excursion. My experience getting to the Winter Garden Animal Hospital was horrendous, but dealing with front desk rudeness, and lack of empathy was far worse. \r \r The stretch of road on SR 50, in front of the Winter Garden Animal Hospital, is still under construction, as of the week of June 16-17, 2010. Parking in the back is available. However, there are no signs letting pet owners or visitors know if you can enter via the side door. \r \r On my way to the front of the building, with lightning crackling overhead, I anxiously looked for an entry on the side of the building so I could get away from the looming storm. Finally, I made it to an unlocked side door. Oops, no signs saying to enter or not to enter through this one particular door; however, I quickly turrned the knob, looked down a long hallway, and said, ""Is this an entry door or an employee door? Hellooooo,,,hmm...I paused for a good 30 seconds waiting for an answer, to not avail\r \r I finally found my way to the front with my sick pet in tow, who seemed to have had an intestinal blockage, and since I was going over to pick up some meds for my relative's pet, I thought I could have them see my pet mid-afternoon.\r \r Bad idea.....the clinic does make sure to let you know, when you are only inches from the front door, and in the coldest of all ways, that you must have an appointment in order to be seen. Why call it Winter Garden Animal Hospital? Never mind the fact that my 18 yeark old cat was in heavy distress, with mouth agape... The next few words were, ""Since youuuu did not have appointment, youuu will have to pay...$$$..because...youuuu...blah blah blah. By this time I was in distress, listening to an unctious young lady, with no empathy for animals. The young clerk seemed quite pleased with herself admonishing a senior citizen in front of an array of clients in the front office. Forget the cat, not once did she inquire about how to make him more comfortable. Not one sign of empathy for a sick 18 year old Bombay cat. Shame on Winter Garden Animal Hospital. You are no hospital, and change your name! Pros: Quick smiles, but unctuous demeanor Cons: Front desk is light on empathy; clinic has poor road access more

Nice facility, staff is friendly and had not problem giving me a tour. Multi-doctor so they have lots of ""knowledge"" on hand for an health issues. Overall I was happy with the facility, it was clean, everyone was friendly and loved the animals ! Pros: Clean, convenietly located, multi-doctor Cons: Boarding area is small and pretty old. more