Window World

My wife and I were shopping for new windows and attended the Austin Home and Garden show and lined up 8 window companies to give us estimates. Window World wasn't the cheapest but they also were far below the highest estimate for what looked to be the same window. The service and installation were excellent. We replaced two side by side windows with a fixed pane picture window and the installer noticed the frame had a small crack. He ordered a replacement window while he was at our house. It took 10 days to receive but he returned and replaced the window without any problems. We recommended Window World to our neighbors and they had their windows replaced. Also, my sister replaced all her windows with a local Window World in Houston and she has been pleased with the results. A co-worker also used Window World for her windows and has been happy with the results. I would recommend them to anyone. more

AWFUL! DO NOT USE THIS BUSINESS! (Note: We actually ordered our windows through the Burnet location, but if you click ""View Website"" you'll see it's the same business...so I thought I'd post here too.) We ordered our windows the first week of March, and as you can see by the date of this review it is nearly July, and we STILL DO NOT HAVE OUR WINDOWS! Furthermore, Window World never called use to tell us what was going on. If I wanted to get a status update I either had to call them and hope someone would answer the phone, or I had to drive to the store to find out what was going on. Then finally, last week our windows (and we only ordered 3) showed up. The installers came to the house to do the work, and then promptly disappeared without a word. We had no idea what happened! Yet again, zero communication from the company and we had to contact the store in order to find out that the windows didn't fit and that Window World was going to have to order new ones. When I called the corporate office and spoke to one of the owners, I was promised that we would have our windows the next week and that they would call me the very next by 10am to confirm everything. The next day came and went, and yet again I got no phone call. I called them the following day and requested a full refund. So, 4 months later I'm back to square one with rotted windows that desperately need to be replaced. Thanks for nothing Window World! more

so, the wife and i were in the process of getting estimates for replacement windows and decided to give these guys a call because we've seen them advertise in tv. big mistake. the salesman showed up 45 minutes late, which would've be fine if he'd at least given a call, but he didn't. to make matters worse he didn't even apologize. when asking questions that i thought he should know, he skirted around them and never gave me direct answers. very unprofessional and not at all confidence inspiring. if i had read the reviews on here, i would have never called these clowns to begin with. however, that being said, the reviews of another window company (highest rated i believe) lead me to a decision that i not only am overjoyed with but also have not one regret. the salesman was a true professional, extremely knowledgable and applied zero aggressive sales tactics. we are in love with the windows...not to mention, this company donated 3% of the job cost to a charity very close to our hearts. reviews speak volumes....and it seems as if window worlds 5 star reviews were made up by someone thats affiliated to them...just check the dates. more

Wow is all I can say, and that is not good. I'm shopping for new doors and windows for my home and this business clearly is posting false reviews. All those posts on 10/16 and 9/25 don't seem suspicious? Not to mention all of these ""reviewers"" only reviewed these guys and used the same wording and phrasing. I was planning on contacting this business, but this is a HUGE red flag. If they need to spend the time setting up false accounts then they clearly have some issues they are covering up. Thanks to eddie_tayor for a REAL review and thanks eddie for keeping me from potentially making a big mistake. Pros: NA Cons: False reviews. more

Window World came and replaced all of our windows. We had many issues from broken window frames to mis-sized windows. The mis-sized windows were all ready torn out and big pieces of plywood were placeholder for THREE weeks on the main front windows of our house. After several return trips, they final got all the windows installed but the caulking around the windows was terrible. Even after many phone calls I could not get them to come back. If you uses them keep at least 25% until 3 months after the job is complete. Pros: Nice windows Cons: incomplete installation & bad customer service more

Thank you for contributing to the restoration of our farm with the installation of ""comfort world"" replacement windows. Thank you all the staff and Window World employees that made this possible. Your service is greatly appreciated. more

I was very pleased with the job and the workers. The installers were wonderful -very courteous and very pleasant. Overall a great service and company. Thanks! more

Thank you for a job well done. Your product and explanation of value was on target for today's market. Your installation crew led by Rob was superb. The boys were gentlemanly, on time, and were thorough with their work, clean up, and customer care. They did a fantastic job replacing termite eaten wood below the long extended family room windows. They finish the outside with trimwork that make the wall look handsome. I can freely recommend your product and work to anyone looking for excellent value. more

Everyone has been very nice. The installer was courteous, cooperative, and the work done exceeded my expectations. I will definitely recommend Window World to a friend. more

Very efficient. Thoughtful workers. It was a joy having them in my home. I will definitely use your service in the future. more

Everything was so painless and easy! I will definitely use Window World again in the future and will be sure to refer your services to friends and neighbors. Thanks again! more

The Window World staff and installers were very courteous and resepectful. I'm very satisfied with the work. more

Neat, courteous - a truly enjoyable experience. I will recommend Window World to all of my friends!!! more

I was very impressed with the quality of work and the customer service I received at Window World. My new patio doors are fantastic. I'm enjoying going in and out much more than with my old sliding glass door. Everything was easily explained to me. The prices were reasonable and the work was completed in a reasonable amount of time. Highly recommended! more

I would use Window World again in a heartbeat. The service was wonderful and the products are top quality. I love my new windows and the beautiful view that is now available to me. Thanks again! more

Great team of guys (Brian and Cole). It was great doing business with a great company. Thanks to all. more

The work you have done exceeded our expectations and I want to thank you and your staff for the excellent workmanship and professionalism. And by the way, our expectations are set pretty high. more

We just wanted to say thanks for the outstanding job you did in installing siding and windows in our house recently. Having a contractor in can be quite intrusive, and to be honest we were not looking forward to it but you arrived promptly, were pleasant, courteous and professional, and focused on doing the job right the first time. We also appreciate the clear explanations you gave us during the initial visit - everything went as promised. more

You all are the greatest! You and all of your people were so professional, meticulous, polite, pleasant, clean, and I could go on. Wow is everybodys reaction when they see my new patio doors. Your company is a class act! more

Great job - Installation went very good. Work crews were very courteous - Excellent workmanship. We are very happy with the project! more