Willowbend Diagnostic Imaging

All I can say is aviod this place and go to an imaging facility that is not run down and be treated by a staff that doesnt act like your just a number. When I was concerned about what the effects of the procedurem they laughed! Now I have headaches from the procedure, and I attribute it from them sitting me up for 20 minutes right after the procedure in a chair, waiting for them to take additional xrays. I felt they were feeling put out when I would ask questions. You can tell they are under new management, not willing to give out their WEP key to my wife who was trying to work in their shabby waiting room, with outdated magazines, just an overall grimey experience. more

Almost 100 days trying to resolve billing errors......still not resolved. more

I will be upfront here and say that I am in the Radiology imaging business. I have worked with and in many of the imaging centers in the DFW area. I know Willowbend Diagnostic Imaging very well and in my opinion it ranks at or near the top in DFW for radiology services. I am not sure if the bad reviews below are disingenuous or plain dishonest or a competing imaging center talking trash or if they are truly people who have had a bad experience. Whatever the situation, knowing the behind the scenes of the radiology services in the DFW area I can tell you that you will be treated wonderfully at Willowbend and your study will be performed by the most professional and skilled staff in the area and read by great Radiologists. You will not go wrong with Willowbend. more

I am in the radiology field as a technician. I needed to have an MRI of my shoulder. I am claustrophobic and told the lady on the phone. Not ONCE did the technicians speak to me over the intercom to reassure me. They never gave me their names. They slapped a 10 pound weight on my arm to hold it down, never asked if I was ok. I left a ring on and my hand was getting sucked into the machine. They never gave me the emergency call button. I was banging and screaming for them to stop. They didn't. I walked out crying and no one said a word to me. Just unreal. I would NEVER... never recommend this place. more

I have been going there for the past 4 years, find the staff very friendly and professional. Would recommend them in a heart beat! Pros: Very Professional Cons: Wish They Had One In My City:-( more

My husband had an MRI done and they first forgot to send the results to his doctor and then sent the wrong CD three times. When I called to resolve the issue they told me they would not attempt to correct the problem, that the Brain Surgeon was the one making a mistake! I have never been treated so rudely by anyone in the medical community. Cons: Office administrator was terribly rude more

Great friendly service, relaxing environment, great and obviously experienced staff. If you need to get and MRI or CT done this is the place to go. I have been there twice and have had a wonderful experience. Pros: everything more