Wilde Subaru

Terrible customer service! The salesman actually told me that 'they all drive the same' when I asked to test drive more than one vehicle. I should have walked out right there, but I still stupidly purchased from them. I wasn't sure that I would trade my car in, but decided to - in all the hussle, didn't remove my plates. The dealership then sold my car WITH my plates on it!! I got parking tickets from whoever ended up with my old car. I got zero help from the dealership in figuring the issue out, had to do all of the work myself - they accepted no responsibility. I eventually emailed the general manager of the store after I knew I had the ticket problem all worked out. He said they paid the tickets. I called the ticketing city, they did NOT pay the tickets. I tried to contact him again to let him know that they (yet again) failed, it's been a week and haven't heard a word! Also, if you think you're going to get a $25 Amazon gift card for test driving, don't hold your breath. Never got mine, was told I had to figure it out myself. Then was told they would mail me a check - still haven't seen it. more

This is the best experience I ever had buy a car from a dealer. All the staffs were friendly and upfront. You are treated with respect from beginning to end. Even though they were extremely busy they take the time to make sure you have all the information to make a well informed decision. The price is very fair and you don't need to sit through a labor union negotiation session. The entire process is fast and very pleasant. Other dealerships need to take a lesson from Scott and this dealership. more

My husband and I started looking for a new car in April 2011. We started at Wilde Subaru and were fortunate to get Jackie Cobey as our salesperson. We started with a drive in a Forester and didn't like the stiff ride so Jacke suggested the Outback. We loved the Outback ride and features but didn't want to spend that much money. We put our search on hold and Jackie kept in touch with us through out the months and was never pushy, just touched base with us off and on. After driving a used Impreza Outback Sport at another dealership we knew that is what we wanted, it met all our needs, good comfortable ride, AWD and heated front seats. We also got a moon roof and TomTom a bounus! We went back to Wilde, Jackie wasn't there and Sam helped us out and told us when Jackie would be back in, he didn't even pressure us! We ended up requesting an Internet price, got a great price, Jackie called us we came to a price over the phone and a couple hours later we drove off with our new car. As they say "That was Easy". I hope the service department is as great as Sales, hopefully we won't be in the Service department much...Thanks Jackie, Sam and Christine at Wilde Subaru. more

My wife and I were shopping for a new car. I wanted the Subaru, my wife didn't. While we wound up not getting the Subaru, I still intend to get one for myself in the near furture and this is the only store I will consider. Vicki was totally up front with everything, not like the otehr dealers where they kep coming back with "deals". She was honest from the start on my trade in value. Other dealers crunched the numbers and stretched out the payments making it look like a better deal. more

My husband and I recently decided to look for a new AWD vehicle and with all the research we did we decided the Subaru makes the only true AWD vehicle. Since my husband snow plows it is important for both of us to know that I would have a vehicle that I would be able to go in the snow and be confident with. We were at the point of “just looking” and stopped at Wilde Subaru Waukesha and was lucky enough to have Jackie Cobey be our sales person. We never felt any pressure from her since we hadn’t made a decision yet as to whether or not we were ready to purchase. She is very knowledgeable about the Subaru’s and was able to answer all our questions since we have never owned one before. Once we had decided on the Outback Jackie and John Scudder worked with us to get us in the Outback of our choice along with getting the payments to where we needed them to be. Jackie is an absolute pleasure to work with and we look forward to working with her in the future. On Saturday 2/13 I drove my new 2011 Subaru Outback home and could not be more impressed with it, she is the newest addition to our family her name is Summer. Thanks to Jackie and John I now have what my husband and I truly believe is the best all around vehicle!! more