Went into Sportsman's Warehouse and favorably impressed by knife selection. I wanted a good quality knife for field dressing the lambs that I slaughter. I had been using several old knives that just would not keep an edge, and was hoping to find a good Benchmade that would at least let me get through one carcass before I have to resharpen. Well, I stood at the knife counter looking at the knives for about 5 minutes while an employee ducked in and out, stocking and unloading boxes. Then, a man walked up, and BLAM - instantly the salesperson dropped what he was doing and asked if he could help him. I stood there another 5 minutes while he helped this fellow (who did not buy a knife, BTW). The salesperson finished with the man, wheeled on his heels and left! I had been there for 10 minutes! I can only assume I was ignored because I came from work and was in a dress. I guess he figured I was a bimbo looking for a $5 Swiss Army knock-off to pluck my eyebrows and file my fake nails while I drove my Kia to the club (more like my gnarly old Toyo 4x4 up the dirt road to my farm to field dress sheep carcasses). I was pretty irked. I contacted the store manager, and essentially got an, ""Oh well, sorry"". I spent over $200 on a dynamite Benchmade that is everything I dreamed it would be - and I gave my money to a competitor.
Pros: Selection
Cons: Absence of customer service ethic!
more