White Glove Transportation

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5208 Grand Ave
Maspeth, NY 11378

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(718) 894-5758
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I moved across state with them. They encouraged me to increase my insurance because the standard insurance is by weight rather than by value, so I did and paid more for it. They...

I moved across state with them. They 6/9/2012

I moved across state with them. They encouraged me to increase my insurance because the standard insurance is by weight rather than by value, so I did and paid more for it. They lost one box and broke multiple things. Their estimator estimated things at less than have their value, and marked things as repairable that we couldn't find anyone to repair. I valued all repairs and replacements to be over $3000 and they offered me $360. When I contested they asked for more documentation and then just stopped returning calls/letters. Every time I've called them to get status they tell me they will call back and never do. STAY CLEAR they are obviously unethical. more

Don't keep appointments and dishonest about estimated time 3/6/2011

Had to reschedule because driver was 5 hours late and I could no longer wait - Had to reschedule after waiting all morning and mid day - then supervisor claimed he was making it up to me by giving the first appointment of the day, however, they did not follow through and I was stuck waiting again! For over 5 hours - would never use them again - poor customer service and lied about the truck being in route when in fact it was at the home of another client 20 miles away! Do not use them! more
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  • Neighborhoods: Maspeth
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