Westside Party & Tent Rental

I ordered about $350 worth of supplies for a small baby shower and arranged for the items to be delievered the afternoon before the party. They delievered part of my order on the arranged day and then said they had forgotten some of the items and would deliver them the next day. I called the manager to complain and explain that the next day would be too late. He was very rude and gave no apologies for their inability to deliver their products on the arranged date of delivery. He also offered to discount for delivering the items a day late. Very unprofessional behavior. I wil never use this company again. more

\r Thank You so much! Dealing with your company was an absolutely wonderful experience! I had to throw together my daught'er s 21st birthday in less than 5 days becuase of Ricardo's steakhouse cancelling her reservation at the last minute. But your company made all my worries go away. \r From the time I called to the delivery, you gave me excellent service. And even when your driver came with the delivery, I found that I could fit another table in my apt. I called and your company had an extra table on the truck, they turned around and brought it to me. I was impresssed! You are all accomodating and you think about your customer. I pray that your company has many many more years of success and thanks for not forgetting ""your customer is KING"" Have a wonderufl holiday.\r \r Donna\r \r P.S. I will always use your company for my rental needs. Oh and my guests wanted to know who I used so I am sure there will be much more business coming your way.\r \r \r \r more

We checked out a few tent companies in Westchester and we found that they had the best price. Charlie came to the house and measured the property. We rented lights and heaters, tables, and chairs. The guys who delivered were nice, and worked around putting the tent up partially on the patio and on grass. Good experience. more

Party rental prices are all more or less the same, this website was easiest to navigate, took three separate phone calls to get the entire process done, Ben was congenial, told us we couldn't order online, email what we wanted, an invoice and credit card form was emailed back, the young lady in the office said we could either fax back the credit card form or give her the cc info over the phone, all seemed fine if not a little low tech but ok no big deal, almost made them more down to earth. It wasn't a huge order, just under 300. for a dinner party, we had to ask twice when we'd get delivery for a Sunday event, Ben told us a few days before, the young lady told us the day before (which was preferable anyway). No one told us about pick up - I had to ask (seems like a logical question no?) the young lady didn't know if they were open on Columbus Day, gave us a pick up date of Monday or Tuesday. No one called to tell us when they were coming, I called on Monday, it was as if they were hearing it for the first time, the delivery people weren't in the area Monday, he'd have to call us about Tuesday. No one ever called. At the end of the week on Saturday morning, my husband called - at this point I was inclined to keep it all and wait for them to call us. My husband said it was annoying no one called but it wasn't our property so we should follow up. No good deed goes unpunished. Someone named Frank couldn't find our invoice - we'd fallen off their radar - said he'd call back in 5 minutes, didn't return the call, my husband calls back an hour later and is told ""I got your number ""Buddy"" - I said I'll call you back"" - and hung up on my husband, calls back, then wants to come that day between 1pm and 2pm - last minute, the response to my husband saying it was inconvenient and why didn't anyone call us all week? Frank retorted that HEas trying to do US a favor and we weren't really close to them and next time we should use a company that was closer... no one is just one thing so the pros: the delivery men were very nice, the folding chairs came in canvas bags packed in fours, the coffee urn was immaculate, glassware & plates, linens in fine condition. The office staff - the frontline was so poor either actively or by benign ignorance, we will not use this company again - more

The website is great! The guy on the phone was really helpful as I was not sure of what I needed for my party. The venue where my party was held was very difficult to work with but Westside was able to pick up my order at 2am. This company is very reasonably priced and my party was a success-Thank you Westside! more

I live in Manhattan and entertain a lot!! I stumbled across this gem on the internet. I was using another company prior but was dissatisfied with the quality of the rentals and service. \r The first time I received my rentals I could not believe how wonderful the service was -the men were so polite -the rentals were great ! EVERYTHING WAS PERFECT! \r Now I have been using Westside for two years and still I am amazingly satisfied with this company. I highly recommend them! more

Company is so unprofessional. They don't respect pick up and delivery times and worst of all they dont care that they upset your clients and disrupt your business. Don't waste your time and go somewhere else and more well - known that is happy to have the business. Try party rental ltd. Cons: Everything more