Westside Imports & Automotive

I look at these reviews and I am dumbfounded that we are talking about the same shop!\r Larry and his crew were nothing but proffesional, I had no heat in my 2007 BMW when the weater was below 0. I called up Westside to see if I could get an appointment to get it looked at as I was traveling back to Denver. Larry told me to come right in and he would take a look at it. As soon as I arrived he had two techs on the car! The guys found the problems and took a personal vehicle to round up the parts! Two hours latter I was back on the road! Not only did they fix my problem but the price was very reasonable! Local shop in Denver wanted over $500 to fix just one of the issues. Westside was less than that for both of the issues.\r \r I highly recomend Westside!\r \r P.S. for the guy who wrote the Westside did his Alignemnt. He should look to see if they even do alignments. Nope no equipment at the shop. I should know I sell the equipment for a living.\r \r Thanks Larry and Crew at Westside!\r \r Delyn more

This is a comment from westside about the review from Jake S he is confused. Jake has never been too our shop and the BBB on no complaints from him about us. I never talked to a mediator. I'm not sure which shop his vehicle was at. But it was not Westside Imports Topeka Kansas more

I moved to town over a year ago and I am in and out of mechanic shops all day long for work. I have not found a more professional shop and these guys will be working on all of my cars for a long time. more

A while back, I took my car in to have the steering rack replaced. After being told that the frame of the car had to be straightened in order to get an alignment done (even though the car was perfectly aligned before the rack went out), and paying twice what I was originally quoted, I picked the car up and drove home. As soon as I hit the highway, the car began shaking uncontrollably and nearly swayed off the road multiple times. Since the shop had closed for the weekend shortly after I left, I had no choice but to baby the car home, doing about 20mph in the breakdown lane. I took the car to another mechanic the next business day. He called me in to the shop and directed my attention to 3 holes where there should have been bolts. The entire rack was being held on with the remaining bolts, which were also dangerously loose. I called Westside and after a lot of arguing, was declined a refund. After numerous rounds with the owner and the BBB, I was told that in order to move forward with the BBB, I would need to pay for half of the cost of a mediator. After losing my shirt on the repairs already, I wasn't willing to cough up another 500 bucks, so the BBB closed the complaint and filed it as "resolved". I assure you, however, that the problem was anything but. I would never allow anyone at Westside anywhere near my car ever again. The mechanic was a hack, and the owner was...well, I doubt this site would allow me to publish what I think of him. I'm only giving Westside one star because it won't let me choose none. Pros: null Cons: null more

I have been dealing with Westside for twenty years and the srvice has always been great. always got me right in and the car has always been repaired correctly and the prices have been very reasonible. Very sastified more

We took my 71 VW Beetle in for some work. We were very excited about this shop and Steve was great. When we went to pick up my Beetle Steve had retired due to illness (this was a definate loss). There was miscommunciation so when I took my car home to find out some of the promised work that I thought I had paid for(alot of money ) had not been completed. Pros: Steve was great, too bad he is retired now Cons: Horrible customer service, bad communication, overpriced more

Took our 87 Honda Accord to them because was told carburetor having same problems again (they rebuilt it 2 years prior). Would start idling fast, dying out after warming up, and hesitating when driving off after coming to a stop. Instead of working on carburetor, they said they replaced an ignition switch. We drove off the lot and returned after driving about 2 blocks (the same morning) and said it was still doing the same thing. After being told to return at least 5 times to get it fixed (but was turned away each time) we decided to get outside help from local agencies - to no avail. Westside has since refused to give a refund or fix the problem as promised. We stopped trying to negotiate with them after the owner got very angry, loud and harsh in speech during a phone conversation. We've used them for auto repairs for over 10 years, but evidently things have changed. Auto service centers get away with this type of treatment way too often and nothing is done about it unless you have, or can afford to get, a private atty.. :( Pros: Can diagnose by phone most of time Cons: Poor Customer Service lately - Harsh in speech more