Western Neurosurgery

I can't relate to the low ratings previously entered. I am a new patient and called to set up an appointment with a specific neurosurgeon. He was booking about three weeks out, but the staff said that they would notify me if something earlier opened up. They called several days later to inform me that they had a cancellation that following Monday. I took it. The staff was great and the doctor very good with a conservative approach. It is hard for me to believe that this is the same place that got the low ratings. Perhaps they changed their processes. more

I guess these folks must have moved. They are now located on 6567 E. Carondelet Dr. My doctor recommended this group. I have since told my doctor he would be wise not recommend these people to anybody I know. Just like the previous three reviews I was put off for weeks. I called to schedule an appointment. I told the receptionist my name, my doctor, and that I had an MRI done at Eastside Imaging. I was told that someone would call my back within 24 to 48 hours. I was never told that my problem would be evaluated during that time. Fourty eight hours later, no call. I was actually gulable enough to think that ""no way would it actually take 48 hours"", they would call back before that! When I called them back. They had the audasity to tell me that it hadn't been 48 hours! I told them that it had been over 48 hours. But that all I wanted to do was schedule an appointment. This was on 12/2/11, the earliest appointment that they could schedule was 12/15/11. I said no thanks I can't wait that long. After talking to my doctors' assistant, she convinced me to try and call them back and see if they could get me in any earlier. So I swallowed my pride and tried again to schedule another appointment. But just got more frustrated. This time I called in the morning. Again I was told that the doctors' nurse would call me back. She call at 4:26PM that afternoon, of course I missed the call. I tried to call her back right after I missed the call. The voice mail she left said she would call me back the next day. I waited the whole next day and never recieved any phone call from anyone in that office. I was about this time that I decided there was no way I was going to deal with these uncaring, arrogant, CAREgivers. I highly recommend that you think twice about letting these people treat anything. I personally wouldn't let them change my tire!! more

I wish I had seen these reviews before I got hooked up with this outfit. Rude front office people. Snotty, arrogant staff. I will go elsewhere! more

Each Dr. has numerous assistants that are impossible to reach by phone. AND NOW i can say they are impossible to talk to EVEN WHEN SHOWING UP IN PERSON because no Western Neurosurgery employees return calls! UGH! They are now putting me off for 2 consecutive weeks!\r \r Thinking they have been hit with the economic recession, like the rest of most Tucsonans, and must have had lay-offs. But after my 9th urgent message to Dr.'s people, and my 3rd non return call to their office ""Manager"", I got an idea....\r my idea was to call the main #, push the number ""0"" and explain I was with the florist and that I was in urgent need of speaking to Cindy, as I had 1 of our new drivers accidently send out a ""Large Congratulatory Bouquet of Happiness, Love Cindy"" to the Church for this afternoon / evening's Wake and Funeral Service.... \r WELL, INSIDE OF 15 SECONDS, CINDY ANSWERED IMMEDIATELY!!!\r After verifying she was the right one that was attached to MY DR., ..... I told her who I was, what I needed from Western Neurosurgery, what stress and aggravation Western Neurosurgery has caused me, and I told her that I have filed a grievance with the State Att'y General (which i planned to do, but had not yet done) and the State Medical Board (dont even know if i could) and I need her attention NOW.....\r I got what I needed and have since found UPH Neurologists / Neurosurgery Dr. Bruce Coull TO BE EVERYTHING a patient needs! more

Western Neuro surgery, especially the office of Dr. Beneati is a disgrace to the medical profession. Patients are promised numerous times that they will be called back and scheduled (if they are lucky to even get a call back) and then nothing. Patients are simply left out to dry for months. Patients beware! Go somewhere else. Cons: TOO MANY TO WRITE more