I just hired this owner, James, of West Hills Pool Supply to service my pool. I serviced my pool myself for 9 years and know it well. At the VERY FIRST visit he 1) damaged my pool, 2) added incorrect chemicals 3) didn't add what was actually needed 4) damaged the pools plumbing and left it an absolute MESS. Then he was incredibly rude & unprofessional when I called him to asked what happened. He said, and I quote, " I don't work for you, YOU WORK FOR ME! I don't need your business! I don't clean your pool no more!!" And hung up on me. -- I really believe this guy has psychological problems. Steer clear of this lunatic and his sales pitch about his vast experience, his pool supply business and his happy customers. He was an instant nightmare after first pool servicing. Well now HE'S FIRED!! Good luck treating new customers like garbage, especially in this economy. Rude, incompetent, lies, can't be trusted and will apparently do damage, not take responsibility, then hang up on you. OUTRAGEOUSLY BAD GUY TO DO ANY BUSINESS WITH.
more