West End Salon & Spa

The West End Salon and Spa has a very relaxing and comfortable ambiance. The waiting area has elegant, comfortable leather couches and a very organized product display area. I was treated to a very nice massage by Colleen, which was given to me as a gift. Otherwise I may have never found this place. The other reviews are way off base when they say that this salon is very dirty and unsanitary. West End Salon is very clean and sanitary. If they are talking about hair under the chairs where people are getting their HAIRCUT, then yes there is hair under the chairs, but the employees cleaned it up after the client was done getting their...you guessed it... HAIRCUT. I hope this whole salon environment is now beginning to make sense to the reviewers who said the salon is not clean. Overall West End Salon and Spa has a very nice feel to it and I will be returning there for a massage in the future. more

Amazing, Warm envirnment. What a relaxing place for a little getaway. Spoil yourself at this place it's well worth it. Pros: Professional, Relaxing, Experienced, Knowlegable more

Beautiful, clean upscale salon. Very pleased with my highlights and great cut. Definitly will go back and refer all my friends. more

I just moved to Gloucester and have searched out several salons in the area, I was very dissapointed in all but one, that one being West End salon and spa. From the moment I walked in the door the staff was very friendly and made me feel at home. The owner gave me a full foil and haircut blowdry, I absolutley love my new look, she is very knowledgable and never in my life have I gotton so many compliments. I highly reccommend this salon, and unlike the previous review this place is one of if not the BEST salon and spa on Cape Ann. Pros: everything Cons: parking more

This place is so full of many things, BUT professionals. I had the worst experience with the rudest, and snobbiest staff in the hair salon. I don't know how the are in business. The owner needs to take so classes to learn how to deal with customers in a professional way. NEVER going back to this place. Cons: to many to mention more

This is NOT the place to go if you are looking for a proffessional salon/spa. The staff lacks what it takes to make theie clients feel good about coming there. And the place needs a cleaning crew, very dirty, and unsanitary. Cons: no parking lot more