I submitted a request for washing machine repair through Service Magic and these were the first guys who called, so I just scheduled them. Then I read some of the negative reviews and got really nervous. To my relief, the guy showed up when he was supposed to, he was friendly, professional, nice to my cats (which I appreciate), and when he almost fell down my stairs, he made some jokes about it. More importantly, he fixed my washing machine in 5 minutes and showed me what to do if the same problem occurred again and only charged me the $35 initial visit fee. Admittedly, my problem was a very minor one, so I didn't have to deal with ordered parts or repeat visits, but I was very pleased with the level of professionalism and service.
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