I wouldn't even know what the true Rates we qualified for are because our rep continued changing everything and at the end of the process she couldn't back up a single thing she told us. VERY DISAPPOINTED with the customer service and lack of knowledge of this rep. Her number kept changing, she would sit on documents and then expect we act fast on signing and getting back to her, in hopes we were not reading the information. We determined to cancel since she was mucking up every detail 2 weeks before closing on our refi. What a waste of time and disappointments. Thanks Wells Fargo!
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