Wells Fargo Bank

I was a Wells Fargo customer for 10+ years. When I lived in the eastern suburb area of St. Paul I used this branch location for my banking needs. I thought it was the slowest drive thru service possible. Then I moved to Woodbury, MN, that branch proved me wrong. That branch not only is slower than the McKnight branch, they also have the most incompetent employees in the banking industry. Although that could explain the slow service I get there. I once asked them if they had any customer comment cards that I could fill out so that I could express my unhappiness with them.... but of course they do not use comment cards. Perhaps because they know what customers would most likely comment about. Or perhaps this is a teller training location. Maybe this is where all the real bad tellers go to be punished. Or maybe I should move my banking to another financial institution, oh wait.... I've already done that. more

My family had a negative experience with Wells Fargo (the business in general, no particular location). The customer service is awful. For several months, all they did was call and harass us about a car payment that we did not even owe them. Sometimes they would call more than 5 times a day! The customer service representatives were extremely rude and discourteous. They kept trying to charge us $150 for car insurance, which we already had elsewhere. Apparently, they had no proof we were already insured. Then they kept charging late fees for not paying for the car insurance. It took 5-6 months to finally settle things. What a nightmare! more