review boards should seriously consider zero stars, because this company definitely deserves it.
the experience that KAC283 had is pretty much identical to mine, but i never heard about the philippines! however, they were just about in the printing and binding process, but i don't think i'll ever see my album. the last time i got any response from rosario was on oct. 13. i called again today (12.8.10) and got a voicemail, but was from 4th of july! whoever wants to try and leave a nasty message, it's 212.274.0803
they have the WORST editors (AND photographers!) at their studio. i had to revise my layout and tell them to edit out obvious things for over a year. i worked tirelessly on my album while at the same time taking care of an infant and toddler; but it also didn't help to have over 1200 photos that were all equally awful, to pick out 80 that were decent enough to put in an album. i only worked to make this album as beautiful as possible since i paid for it! it was very time consuming for work that a professional photography studio should have been doing.
definitely pissed, aggravated, and extremely sad not to have my album.
my husband and i started a facebook community page. please join!!! search- weddinggrouponefraud
PS- we used the Los Angeles based office, which I believe is shut down. we live in CA
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