Waterware Inc

I've learned that good (or even fair) service is not guaranteed just because you spend thousand of dollars with a retailer. The salesperson I dealt with was not knowledgeable about the faucet and sink that I purchased together from WaterWare. When it came time for installation, my plumber informed me that they were incompatible. When I went to them with my dilemma, their solution was to sell me replacement parts to make it work. I called back to request an exchange, but WaterWare refused, and then never bothered to respond to further calls. I guess an exchange was asking too much, even though WaterWare is responsible for ordering and selling me the wrong parts. They don’t sell anything that can’t be purchased elsewhere, and they do not offer help or service after they have been paid. There is no reason to shop at WaterWare. more

We are in the process of renovating our bathroom and simply saw this store why driving past and decided to stop. That was a big mistake. \r \r I can understand that the neighborhood isn't changing as quickly as they hoped, thus in order to gain entry (or exit) you have to be buzzed in and out but I don't understand the attitude. We asked for a price and inventory check on a particular item and the store employee Amy snottily asked, ""Well, who are you?"" RUDE! That was insulting and completely uncalled for. Apparently this store only sells to trade people or something - this fact was not posted anywhere on the stores windows. \r \r I fully intend on passing the word to anyone and everyone (including the manufacturers of the products I saw there) to avoid this place. As for Amy, she needs to be trained on how to treat people. What a sad, arrogant and ignorant person. more