Ward Service

This is a company you can trust. Ward Sevice is fair and truthful and will fully explain everything. I am really happy I found a place that I can trust when something goes wrong with my car. I plan on being a customer forever and will recommend them to any one. more

We have been taking our cars to Ward?s Service with absolute confidence for about 8 years. They have helped us with our regular service needs, and also with a variety of repairs. Wards is always professional and friendly. They have competently diagnosed and repaired our vehicles each time we have brought them in. Wards Service has also tested cars to help our children make decisions when purchasing used vehicles. We completely trust them for their valued opinion and mechanical expertise. It is always a pleasure to do business with Wards. We are happy customers. more

I have been using Wards' Auto Service for a few years and have never once been dissatisfied or felt cheated. My most memorable experience was when I had a leak coming from the A.C. . they repaired a hose and did a few minor things and sent me home. The next morning I saw the leak was still there. I called and they came and picked up my vehicle and told me that there was a crack in my radiator and they replaced it fro free since they were not sure if it was there the day they fixed it or if it was new. They felt responsible for not seeing it when they repaired the hose. They delivered it back to me free of charge and ever since then I have been loyal customer and I highly recommend their service to anyone who asks. Thanks Jim and Melanie for being who you are! more

The wife's Toyota Sequoia had a dead battery in front of our house recently. Ward Service came out to our house in Monrovia, jumped the car to take to their shop, and gave my wife a ride to work. Super service. Thanks Jim ! more

Even though Monrovia is not the most convenient for me when I need to service my cars, I do not mind traveling to Wards -- EVER. more

Let me start by saying that my husband and I love cars. He has owned easily 20 in the last 10 years of every make and model (BMW, Audi, Jeep, Cadillac, Lexus etc). For this reason I feel that we are able to speak with confidence about experiences we have had with dealerships, repair and sevice. more

I have been taking my car and my wifes car there for several years. more

A simple diagnostic request to find misfire culprit. Three hours of labor at 96/hr later and they are still confused. No test plan, no methodology and no regard for customer's pocketbook. Their offer to replace parts blindly along the way was the thing I was looking to avoid by bringing in for ""professional"" diagnostic. Not only did they not follow a diagnosis through from a to b (jumped from spark plug wires to fuel filter back to ignition coil) but then when they found something that needed replacement (they claim) they wanted $400 for a $100 part and 1/2 hours labor. Gary is willing and able to b.s. you if you don't know slightly more than him about cars. He also struggles with basic physics. When I first brought my car in he struggled with a concept that even made Jim (shop's namesake) wince in embarrassment. I wince to think of how far over the coils my neighbor, who offered his friendly recommendation for Ward's, is getting raked over the coils with his german sports car. I pity the guy for buying into the ""Grin at you while we clumsily stumble about your car at $100/hr"" philosophy that is king at Ward's. No wonder every other customer there that I saw was an old man lost in the 50's when customer service and honesty meant something -- an illusion they clearly buy into at Ward's service. If you value your hard earned money, and don't want to be bull-sh***ed while you're at it -- AVOID WARDS. edit: I forgot to mention that when I went to pick up my car the woman who took my money had so much personality it stung. If I recall correctly it was ""Here's your keys, your car is out back you can go get it."" more