Ward Brothers Carpet Care

I would not recommend Ward Brothers to anyone. I wanted to get my front room cleaned and got a coupon in the mail so I called Ward Brothers. I didn't notice in the fine print it said 3 room minimum on the coupon, which was my mistake. But when I told the cleaner, Nick, that I wanted my front room cleaned and I was going to use the coupon, he didn't tell me about the 3 room minimum. He cleaned the front room, packed everything back up into his car, then came back to my house and charged me the full price. I asked why it was so expensive since it's only supposed to be $12.99 a room and THAT'S when he told me about the 3 room minimum, after everything was already packed up and put away. I just think a quality and trustworthy company would have at least told me beforehand and offered to clean another room since it was already included in the price. It would have been the right thing to do. He only had to do 1/3 of the work and got paid the full price of 3 rooms. I will be using another company in the future. more

Ward Brothers always do a great job & are much cheeper then any other company I have ever used. I have had them out to clean my carpets over 10 times in the past 7 years.I recommend them to my family & friends. I <3 the job they do. more

Horrible job! Don't even bother calling them . . .they only cleaned the middle part of each stair . . .left spots I had to go back later and clean again! more

Ward Brothers Carpet Cleaners is by far the beast capret cleaners around. They are fast affordable and always to a great job. more

Wanted to get the carpets cleaned - we had a puppy that's finally housetrained and my wife has been griping about the stains on the carpet - especially those left by the puppy. more

I usually have someone out to clean the carpets once a year and I do have a good idea what to expect for the price. For the price they quoted me, I wasn't sure how good it would be, but after the company I normally go with really upped their rates, I decided to give them a try. more

For the reasonable quote they gave me, especially compared to other carpet cleaners in the area, they did a better job than I expected. more

I had a horrible stain in my carpet after searching around online I finally decided to give ward brothers a call. Not only did they answer all my questions in the first call, but they were the best priced around. They explained the different services that they offered in great detail I decided to go with their truck mounted system to get the deepest clean possible and they were friendly on time and easy to work with. Would definitely use them again more

I would never use Ward's Carpet cleaners again. They came in with a dirty old machine that was duct taped together smelled like mildew. He cleaned one room and went to the second. I asked him to redo some areas, he did. They were still dirty. I told him to stop if he could not get them any cleaner. Charged me their minimum and left me with dirty wet carpets. I did pay another company to come in the next day. They have no problem getting the dirt out that Ward's could not... Imagine that. Sorry you just lost one more customer... more

I hired Ward brothers to come clean an apartment I rent out. The carpets were horrible so I wasn't expecting much. I was very pleasantly surprised at what a good job they did. (Gotta say, the guy with the holey jeans and the scruff looked way less than professional and my hopes of anything more than a half effort went right out the window!) So a week later I called and had them come do my house. The carpet's only 18 months old and I've cleaned it myself a few times so I was excited to have it professionally done. I was incredibly disappointed! This guy looked just like the first, hoodlum off the street but the first guy did such a great job. I swear,every new room he went to he said, ""Well, I could get that stain out but it'll cost you another $30."" Are you kidding me? I had one stubborn stain upstairs and one down--he got neither of them up. And there were two spots that are higher traffic that, when I work at it with my rug dr. I can make look a lot better than he did. Oh and don't even get me started on my stairs! I expect when paying $2 per stair for them to shine. Not even close. And like the other comments have said, my carpet is still wet 12 hours later and probably will be all day tomorrow as well. On the whole, I can't decide between 2 and 3 stars. They came out quick. They did the job. I can't say they did it well, but they did it. The stains I was hoping to not have to take care of myself are still there so really, why did I call them in the first place? more

I had a stain in our family room carpet. Ward Brothers came out and did a great job. They were professional and courtesy and the stain finally came out!! more

Ward Brothers Carpet Care has been cleaning the carpet in our home and dental office for over 17 years. They consistently do a terrific job and at a reasonable price. Their technicians are courteous and professional. These guys are great. I recommend them to my family and friends. more

I have used Ward Brothers for nearly thirty years. They are dependable, honest, and do a wonderful job cleaning my carpets. I highly recommend this company, you won't be disappointed. more

I have been using Ward Brothers Carpet Care to clean my carpets for years. They have always been courteous, reasonably priced and professional. Through consistent cleanings my carpet looks new-even after 15 years!! more

The ""kid"" came in with a carpet cleaner, NOT A TRUCK MOUNTED SYSTEM! I could have rented my own and done a better job! The carpet is so wet it will take 3 days to dry! What a rip off! more

Have you ever heard the old saying ""you get what you pay for"", Well with Ward Brothers that's why they are so cheap and dishonest. I got a faulty quote over the phone, when the unmannered unprofessional showed up at my door, he quoted me $100 more then what I was told, EVEN WITH MY COUPON. more

First off Modernator, your post sound just that, from someone who works for this company. I wont lie to you and try to talk these guys up or back up their methods. I used to work for Dennis Ward and I will tell you this, his company is a scam. Pros: Quickest way to get ripped off Cons: Leave your house looking the same. more

Okay, this isn't a review of Ward Brothers, i just have to give some info regarding people who review companies based on issues like the ""quote"" vs ""estimate"" deal above. i don't work for Ward Bros and don't even know who the heck they are, was just looking for a carpet cleaner and read these reviews. As information to all, when you call someone on the phone and ask about cleaning, they aren't there, in your house.., best you can ever get and will EVER be given is a BALLPARK ESTIMATE. I have no doubt the reviewer above was even told that. But suddendly when the technician arrives and is able to give an ACTUAL QUOTE because they can now SEE the item being cleaned, you suddenly get frustrated because the cost is higher than the ballpark estimate you were given. And don't try to tell me it wasnt clearly an ESTIMATE at the time, there is no company in this world who wouldnt make that perfectly clear when theyre just talking to you over the phone. But because youre vindictive, you go and put bad reviews for the company on their city search page. I think thats disgusting and CHEAP. All over a 30 dollar differance. I hope people out there dismiss reviews like the one above when they see them, because anyone who thinks what happened to that lady was unfair is ignorant of how business works. What she is claiming with the ""quote"" over the phone thing is BS. It doesnt happen. Funny how selective the memory becomes when a person starts trying to wrangle lower prices out of companies who are already priced barely high enough to pay the bills. You really think there was much profit built in to $105 dollars, lmao? You may say, ""well if you cant give a quote, then dont give an estimate at all..."" That disregards the conniving people out there who basically force some kind of number out of you no matter what you tell them. But with so many Americans wanting to believe ""The customer is always right"", they get all worked up when a business holds their ground and doesnt bend over and kiss the floor because they were allowed to come work for them. The news is, the customer is very RARELY right. Usually when a shoving match starts between a customer and a business, its because the customer is a rude, ignorant, cheap slime, not because the business did anything differant than they promise. Pros: Offer ballpark estimates over the phone Cons: Some don't get diff between an estimate and a quote more

Ward Brother carpet was overall a good company to do business with. They scheduled me right away. The courteous carpet guy showed up on time. They called ahead to tell me when they were coming. He was good about not dinging up my walls or my hardwood floors. He was very fast. Downside was that it didn't look much different from my Bissell machine when I clean my carpets myself. I only paid $36 which is a lot less then other companies charge so I feel like I did get my money's worth. I would not recommend if you want a real thorough cleaning to remove hard stains. This was my first time ever hiring someone to clean my carpet so I have nothing to compare it to. more

I have used this company to clean my carpet about 10 times over the years. They have always been very professional with me and have schedule my appointments very quickly. They have the best prices for carpet cleaning. Pros: Service, Quick scheduling, price more