Walt's Window Repair & Screening

This is in response to AJH's review below. This is Walt Jr. from Walt's Window Repair. Your wife had called up on Friday in regards to a sliding door repair. I told her we would get her sometime the following week and that we would give her a call once we got her on schedule. I had not given her an exact time since it was a shortened week due to memorial day and we tend to get a lot of emergency broken glass calls over long weekends. Your wife called again on Wednesday thinking she was on schedule for that day, I had informed her that she was not but I would grab her service slip and bring it to Walt's attention once he was back in from doing estimates. This morning, you had called again and I told you I would talk to Walt for you this morning and I would call you back once he had gotten the service guys out. Once he had a chance to take a look at the schedule, Walt put you on for the next day, Friday, but you had already contacted another service company (which is perfectly understandable).\r \r Please keep in mind, we are a small family owned business. We do not have a lot of trucks on the road who can service customers in the same day. I know a lot of larger companies, like Air Around the Clock, can service people the same day, and a lot of people have come to expect this kind of service. If I was unclear on the wait time to be scheduled, that was a failure on my part and something I will work to correct. I do apologize. If you do not get your problem resolved, please give us a call back, I will make sure we get you taken care of right away.\r \r Walt Jr\r Walt's Window Repair more

Walt?s Window Repair and Screening in Boca Raton obviously has been in business too long. They must feel that they have a monopoly on the business in the area for them to be so disorganized and careless in how they deal with their customers. People who care about their business and their customers don?t act this way.\r We called Walt?s for an appointment on a Friday. They explained that they were backed up with appointments and wouldn?t be able to fit us into their schedule until the following Wed (Monday was a holiday) and that they would call us as soon as the schedule was created. No phone call on Tuesday. Wednesday finally came and??no phone call. We called their office in the morning and ?Walt Jr.? (who seems to be a chip off the old block) communicates that our information was left on ?Walt?s desk? and that he was sorry?..but that he would follow up and get back to us and would get us ?into the schedule as soon as possible?. He admitted that the ball was dropped and we understand that mistakes happen. He made it sound that we would receive a call back?.NOPE . We called again on Wednesday afternoon?.and received the answering machine. We left a message. No call back. We called a third time and received the machine again. Well?.Thursday morning rolls around and we call their office at 8:30 in the morning. We reach ?Walt Jr? who communicates that we are not ?in the schedule? and that ?we?ve been busy? and ?there is no truck in the area?. Our house is 5 minutes from their office. We reminded Walt Jr. That we?ve been attempting to deal with this for almost a week. He said he would speak to ?Walt Sr.? and ?get back to us?. By 10:00?.nothing. No phone call?Nothing. I figured I would give it one last shot and called their office. Again?. Same nonchalant attitude. At this point ?.I was done . \r These people don?t understand that you cannot treat customers this way without the word getting around fast. They are Old school?.. and when I say Old school, I don?t mean in a good way. They don?t understand that customers will not tolerate being treated in this manner. Within 5 minutes of my last phone call, I was able to track down and communicate with someone who does this exact work and have an appointment for this evening. Walt?s isn?t the only game in town !!! Don?t waste your time !!!!! I can only imagine how they would have dealt with me once they were in my home if this is how they dealt on the phone. more

My landlord ordered 3 Replacement screens for the upstairs bedrooms over a few months ago. They have the worst customer service I have ever experienced in South Florida! The screens have been done for a week and every time I call the office no one can give me a straight up answer as to when they can be delivered and installed !! I called two times and was promised a phone call back both times and never received one. Just be prepared to be put on the back burner for a small job such as this. more

Walts window on clint moore road does NOT need your business if it's a repair. apparently they don't repair, they want to sell you a new door. GO elsewhere! a call back a day later not by walt but by a condescending there there little girl saying that walt wanted her to call and say we just don't go that far. I mapquested it and really? 30 minutes is too far? it's not. they do not want to go into oooohhh Riviera beach. they discriminate. use someone else, NOT WALT's. more

Had some communication problems at first, but they where faithful in making sure the things were done right. Would use them again. Pros: null Cons: null more

I have called Walt's Window to have an estimate given to me to replace numerous windows and a sliding glass door. When all said and done I went with Walt's Window because after calling around, the price and timing of install was perfect for me. They were professional, timely and even checked my other sliding door to make sure the rollers and track were operating smoothly. I would and have referred my friends and family members to them. And if I have any future needs for more windows, glass or screens they are the only company I would call. Pros: null Cons: null more

My contractor made appointment for them to come out to my townhouse. Daniel was to replace four window panes. One by the front entry door and the other two located in my master bedroom. He complained that he was not informed of the two in the bedroom. That he did not have time to those two. He said he would come back out to repair. I asked him to measure my windows so he could order me new window screen frames. He measured and gave me the price. I asked if he wanted to me to pay in advance and he said no. I see why, he and his company never had the intention to finish. Must to nice to have so much business that you and pick and choose. And be down right nasty. He then stood outside and talked with me for over forty-five minutes. He did not have time, right? He never came back to complete the work. My contractor contacted and the woman he spoke with did not want the business???? Pros: null Cons: null more