We are sorry, In any situation, we always return phone calls and emails. In some circumstances all we can do is offer you a refund. Any defects the blinds have are a manufacturers problem, and can be corrected with their warranty . If there is a problem, call or bring your item into the store and we will gladly repair or replace it. We appreciate all business to the store and value our customers. None of which are a bother, thats what keeps a small business in business for twenty years, through word of mouth and referrals.
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