Ruined my pictures... and negatives. The first time, they didn't charge. The second time they acted offended that I mentioned that the pictures had spots, and got angry when I showed them the negatives were ruined as well. Refused to refund (it was a different CSR). The third time I went, I opted to walk five more blocks to CVS after the gentleman had no idea what I meant by matte paper, and said he didn't know how to only process the film and not print pictures (???)
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