Vogt Carpet One Floor & Home

I just wanted to share my thoughts about Vogt Tile and Carpet since they recently installed carpet at our new home. The personal service in their showroom was excellent. No high pressure ""buy it now"" tactics, just straight forward information on what's available. Sales staff was friendly and professional and very knowledgable about products and services. Our sales person ""Jen"" took the time to explain the differences in quality and price on multiple flooring samples and explained what was the best value for the price. Next was our installation experience. To sum it up, it was great! The installers were on time, and professional. I was grateful that Vogt does not use subcontractors. The workers knew what they were doing, and took special care not to create a mess or damage the new paint in our home. I'm a bit of a neat freak and these installers got their job done, cleaned up and removed the old carpet, and even vaccuumed the new carpet! In my opinion, they went above and beyond in service and neatness! I highly recommend Vogt Tile and Carpet in Fishers. Pros: good location, personal service more

I had Vogt Tile and Carpet install ceramic tile in half of my entire home in the summer of 2007. It only took Vogt a week to re-floor (all ceramic tile) a bathroom, a kitchen and a breakfast nook! Even though it was written in 2006, when I happened upon the negative review I read here about ""horrible people skills and empty promises,"" I simply had to respond with my COMPLETELY opposite experience. more

I am big on customer service, and being true to my word. Vogt carpeting in Fishers, IN on Allisonville road is far from that. They show up late calling minutes before appointments. They cancelled on an appointment because they say they other priorities which are I guess larger revenue generating clients, and they will never call you back with answers. If you planning on using them, plan on being a proactive manager, rathering than receiving good customer service. They have a premium price WITHOUT the premium service. Pros: close to home, good parking Cons: poor service, poor follow up, poor management more