Vivid Racing

Vivid Racing sucks!!! They've 'upgraded' my ECU on Porsche 911 (996) Turbo, (they sell Softronic stuff) and caused $10000 in damage to the engine. Vivid Racing doesn't stand behind their products. So let me describe short list of problems: - Program would not properly load, nor unload. The only time it was successful, it took 2.5hrs to flash back to normal. Car was on a charger, and battery just hardly made it. Charger was starting to flip in and out as current draw was too high. Few more minutes, and car would have been bricked again. - Oh, yeah, this program bricked my car. Vivid charged me shipping ECU in both direction to fix it, for something that was clearly not my fault. - Error handling in the program is a joke - I'm Director of Technology and I make software for life, and would fire whoever wrote error handling of Softronic program in a second. - As a mentioned, about $10000 in damage to the engine/transmission. Program was getting confused and allowing too much boost. - You better don't think about emissions if you run this software. After 'upgrade' engine spews about 100 times(!!!) as much pollutant as before programming. Contact me for scans of emission tests. - Vivid refused to offer any refund on the program, even though I can't load it again; of course would not cover any damage; and would not even allow me to resell license for this program to anyone else. So, it doesn't work, and yet there is no recourse... I have never, ever been as disappointed and angry with any company, as much as with Vivid Racing and Softronic. In a world of greedy, large and incompetent Telco's, that says a lot... STAY AWAY!!! more

I purchased a Agency Power Exhaust System from Vivid Racing for my 2009 Porsche Boxster S 987 Gen II with DFI. A representative from Vivid Racing stated it fits this specific make and model vehicle. Turns out it does not, fitment is different for Gen I and Gen II cars. I contacted Agency Power and received confirmation about this from a rep named Matt Jobin, ""We have not installed one of these on a 987.2. This is designed to fit the first Gen 987"" I had the exhaust professionally installed and the installer modified the exhaust for fitment (shortened the pipe leading into the resonator) This of course makes my problems with the product more complex. The installer made the fitment without my knowledge, however the product should have never required specialized fitment. My complaints: The exhaust has signifiant drone and reverberation, it is not fine for daily driving as advertised by Vivid Racing. Additional cost I incurred for installation, an additional 1.5 hours of shop labor time. I contacted Dan Mermelstein from Vivid Racing who was very unhelpful and shrugged the issue off, stating I received a discount on the exhaust (apparently discounts mean no customer service) and that the exhaust is modified and no longer his problem. This is their problem as their sales rep stated it fits Gen II cars when in fact it does not. The exhaust was incorectly advertised and therefore certainly Vivid Racings problem. Further research shows that Vivid Racing and Agency Power are the same company. Under no circumstance should this exhaust have been sold to a 987 Gen II owner when Agency Power had never even tested the product on the vehicle. I am very displeased with the customer service and how the issue has been handled by both companies. I would recommend anyone considering purchasing from Vivid Racing make your decision carefully as they will not provide you acceptable service if you have issues with their products. Cons: Poor customer service more