The first time I visited Virtuoso, Ada did a fantastic job coloring and cutting my hair. I absolutely loved it. The second time (2 days ago,) she turned my hair purple! I am not exaggerating when I say that my hair was purple. As I was leaving the salon, near tears, Ada told me that after a few washes, the purple tint would rinse out and I would be left with a ""sweet brown."" Needless to say, after 7 washes that night, the purple did not wash out. I ended up having to beg a former colorist of mine to stay after hours and remedy the horrible color job, as Ada could not get me in for a color correction until the following Wednesday. I paid a fortune for the correction, in addition to the $200 previously spent at Virtuoso. I am so disappointed with the color and the service. I will never return to Virtuoso and will tell everyone I know my story. People spend $30 at Fantastic Sams for a lousy, unpredictable color job. When someone pays $200, they expect the best.
more