I have been a customer of Villa Car Wash for many years. I took my vehicle to the carwash late Friday afternoon in preparation for a weekend trip. After work, we loaded our trunk and when I opened the rear passenger door to put my jacket on the seat, I noticed deep ZIGZAG gouges in the leather upholstery. These were clearly fresh gouges. It was late on Friday and we were leaving town, we brought the damage to the attention of the carwash owner the following Monday. The owner insisted the damage could not possibly have been caused by his workers as they all wear aprons (!), he knows his employees and they would never cause accidental or intentional damage (!), and, besides, there were 2 marks behind the front seats of our 3 year old vehicle.(!)
Several things struck me beginning to end:
1.) When I arrived on Friday, a young man approached who I thought was going to vacuum the car; instead he was there to take my order. Totally deadpan, he did not greet me, he did not speak ? not a word - so I asked him if he understood. He gave a short nod and I exited to the register to pay hoping nothing had been lost in translation and that nobody would get shot.
2.) I waited. It seemed a long time for the car to be finished, so I went outside/found my vehicle with the keys on the wheel, the doors closed and nobody standing nearby. I asked if my car was ready and after much discussion among the workers in Spanish somebody took my receipt & tip money and I left. The carwash was not busy? First time nobody poked a head inside to say the car was ready; my bet is they knew there was a problem.
3.) The owner?s irrational explanation that none of his workers could have done this damage - accidentally or by intent, was laughable; not possible that an errant sharp object from one of his employees - watch, ring, key, key ring, rivet, knife, razor- could have caused these gouges. He said I should have inspected the rear passenger seat before I left ? an acknowledgment Villa Car Wash can?t be trusted.
Apparently, the owner of Villa Car Wash has no loyalty to long time customers. On Monday the attendant greeted me with a lengthy record of the business we provided them over time. Amazingly, it didn?t occur to anyone we had never complained in the past - even if the quality of the work was spotty. My husband is a businessman, he values his customers, and he would have made this right.
Cons: Use at your own risk
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