Viking Authorized Appliance Repair

My dishwasher broke down about a week ago and I contacted several of the highest-rated repair companies on the web to get it serviced. Because our dishwasher is Asko (a brand which is rare in the U.S. and, therefore, is difficult to fix), we were glad to find Allen and Sons Appliance Repair willing to check it out. I called them and they immediately sent a guy over for a service call. When I asked about the pricing, their service call fee turned out to be the cheapest ($30) and they were kind enough to provide me with a discount to our labor charge. Later during the day, Sean stopped by to check out the dishwasher and was quick to find the problem. He said that he would take the part that had sparked out, find a replacement, and return the next day to replace it. Upon the next day, he quickly replaced the sparked-out piece. And although he discovered that the motor of the dishwasher was broken, was kind enough to charge us a good rate for the service. Overall, I say that their service is pretty quick and easy to work with. And with the rarity of a European-brand repair company (such as my Asko), they're one in a million (or however many there are in Los Angeles). more

We called them on Friday, 7/15/2011. Were told they would be there on 7/16 between 6:00 a.m. and 9:00 a.m. They called at 9:00 a.m. and said they weren't coming..we were ""too far out"". We live in Palmdale within sight of the 14 freeway (Zip 93550). We are not far out!!They are on Avenue K in Lancaster! They wouldn't reconsider. Very rude and unprofessional. Made us wait 2 hours before they called and told us they were not coming. Ridiculous...try another company! I'd hate to see what their work quality is like if their customer service is this poor!! more