Video Only

I have to tell you from experience that Video Only's management and staff take great pains in making sure they're knowledgeable. They subscribe to electronics magazines, read endless articles and reports, and have a real dedication to learning their product and the products of their competitors. They also take the time to gather pertinent articles that do assist in the sale, but they also prove the quality of the product. It is natural for a salesperson to be manipulative. The good part is that the products that they're trying to manipulate you to buy happen to be rated well for reliability, features, or price. Pros: Highly qualified sales people. The product is all of the top rated stuff. Cons: Not too many people know about it. more

A while back I went looking to spend $1500 on a TV only to have their sales person at first ignore me and then use his amazing skills of sizing people up to determine that he had to talk down to me, as if I was idiot for assuming I ever knew the first thing about a TV. When I asked questions he didn't have answers for he obviously made sh*t up or wasted a lot of time fumbling around rather than admit he didn't know. Pros: lots of parking Cons: all of the above more

To those that feel Video Only gave them great service and a great price at the time of purchase you have been duped. I purchased a 52"" JVC within the last 18 months. In addition, I purchased a service contract in which the representation was made "" it covers everything"" except physical damage. I was very happy the first several months. However, when my television started to have a problem I contacted video only for service. They directed me to a 800 number. Long story short, I was told that it sounded like the bulb and they would fix it but wanted me to know that it would only be replaced once regardless of the length of contract. I found this odd because this was not a provision communicated to me when I made the purchase. I called back to video only and asked if this was in fact true. I was literally told it was part of the ""fine print"" of the contract. Of course this was not communicated to me at the time of purchase.....as if I would have asked if bulbs were covered! I asked if I could come to the store to pick up a copy of the service contract. I was told they don't keep any of the service contracts in the store and I would have to call GE to get a copy. Shame on me for not asking for a copy at the time of purchase...even though I would not have been able to get one. Shame on Video Only for selling service contracts and representing them as total coverage when in fact they are not. When I called to speak to someone in their corporate offices I was told that they were privately owned and the owner is not avaiable to speak to customers. I have never written a letter of complaint to a company before nor have I ever posted a complaint on the internet before. I challenge anyone reading this to get proof of what a Video Only service contract covers from one of their stores. You won't! You have to take their word for what is covered and their word is not truthful. So I now have a televison with 2 1/2 years of warranty left on it in which some items are not warranted! Cons: Sleazy sales tactics. Don't stand behind their promise of service. more

We purchased 2 plasmas, 2 wall brackets, a DVD player, and cables all from Video Only. George gave excellent service and is a knowledgeable salesman. We paid cash for our purchase via a debit card and personal check. We brought all items home, mounted 1 plasma and realized we did not have a need for the 2nd plasma. Went back to Video Only with receipt and unopened plasma in tow, all for the store manager to tell me that he cannot accept my return since the box had been opened. FACT: We NEVER opened the box. He accused me of using some metal clips from Home Depot to rebox the unit and cardboard strapping tape which all are uncharacteristic of Hitachi Manufacturing. I vehemently told him we did not open the box, period. He treated me like a criminal, like I was a liar and I have never in my life been treated like a 2nd class citizen nor been accused as blatantly as I was at Video Only. They're your best friend when your handing them your cold hard cash but the minute you want to return something for your money back, they become satan himself. Twisting your words, standing in judgement of you it was the most unbelievable experience. How was I to know that the box VO loaded onto my vehicle was not a factory sealed box---it was the box they gave me which was strapped with white strapping material & silver clasps . How would I have known that the way it was packaged was suspect? The regional manager agreed to open the 'sealed' box to confirm what was inside. Think about it, what if they opened the box and it was NOT the Hitachi I paid for, then I would be the one who was out because that would mean Video Only pulled a bait and switch on me. It was the shadyist business tactic. They were trying to bully me and convince me I did something wrong so they wouldn't have to reimburse me! In the end: they accepted the box and plasma as new and unopened and realized it was Hitachi, not me who packaged the box in a non-ordinary manner. Buyer BEWARE! Cons: Terrible Customer Service! more

I bought a 2 plasma televisions from Video Only, one with the matching tv stand built specifically for the tv. The stand was damaged with gouges and scratches. I took it back to the store. They told me they would not replace it. I would need to contact the company directly for replacement parts. After contacting the company, it took over two months and numerous phone calls to get undamaged parts. Video Only was not willing to help me. In the future, I'd rather pay a little more to get better customer service. Obviously Video Only's policy is that once the sale is made, you're not worth their time. more

The only people who write poor reviews about Video Only either work for a competing Electronics ""We Charge Too Much"" Store, or a Con Artist who is mad about not getting their usual ""Something For Nothing"" because Video Only isn't an expensive ""Mall Store"", thereby not giving full returns after 6 months of Free Plasma TV viewing! (Oh yeah!...there even 1 month Free Plasma TV people who do nothing but go from store to store.) Look, you can't have ""Don't be Sorry...Shop Around!"" has a motto unless you can back up your BS. So don't listen to me or anybody else. If getting the lowest price on quality name-brand goods is important to you than you should compare store prices for yourself...you won't be sorry you did! The salesman at Video Only told me this after mentioning I read some of the negative commits posted here, so I took up his challenge and did a massive amount of comparison shopping. When the price investigative smoke finally clears, I will bet you anything that you end up buying at Video Only like me! Pros: Awesome Prices! Smarter Sales Staff - Some of these guys reallly know thier stuff! Cons: Not a big deal to use a Manufacture Return Policy - Which works just as well and keeps prices low. more

We spent almost $3000 there. Yes, the prices are good but their service stinks. About 6 months after we bought a new TV, we had lines running through the screen. We went back to Video Only for help. They treated us very poorly. Finally we called the maker of the TV. We told them that we are having problems with Video Only and they said that they are getting a lot of complaints about them and that we are not the first to have problems with them. See, I misplaced the receipt, so Video Only corp had to fax a receipt to the Andover store for us. The Andover store is not giving us the receipt, saying they can't find it. This has been going on over a month now. Thank goodness for Toshiba. They have GREAT customer service and they are taking care of this for us. I will always by Toshiba products for now on. Pros: Prices are good Cons: customer service is terrible! more

I have bought several items large and small from various stores. Have always been happy with the service and especially with the knowledge of the salespeople. When I am trying to decide between products of the same category, I can rely on their expertise. And they almost always have the best pricing in town. Just shopped for a 55"" Hitachi Plasma TV and will be buying from them.. Pros: Best Prices, Very Knowledgeable, Good Locations more

I bought speakers on a Tuesday, returned them the very next day, and the money had already come out of my account. I waited the week for the refund as the salesman suggested, no refund. I called, they now say 2 weeks to 30 days. I have been told that is corporate policy for it to take up to 30 days, it would have been fine if the sales guy would have let me know that beforehand. I will not shop there again. Pros: locations Cons: high pressure sales more

i have purchased A LOT of things at Video Only, TV's, DVD players, Receivers, Speakers, and stands. I have never had a problem with any part of the experience with the sales staff and management. they already have the lowest prices anywhere, and are willing to budge on the price a little more! I would recommend these guys for all purchases of audio/video equipment. Pros: selection, price, quality more

I tried to purchase a Hitachi Plasma HDTV with matching stand. I was quoted great price, however the stand was backordered. The stand never arrived after a month of calls. The salesman used package pricing to get the sale but then did not deliver on the entire package. The piece that was not delivered was discounted 33%. I received refund for piece not delivered, but this means that a significant portion of the ""great"" price disappeared. Cons: deceptive pricing, no follow through, backorder failure more