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Van Bortel Subaru of Victor Service & Parts

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6327 New York 96
Victor, NY 14564

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(585) 222-2277
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Best

Good: knowledgable salespeople, unbelievably long repair hours, plus Subaru's cars are without equal. super-long repair hours, knowledgable salespeople, Subaru's legendar...

Worst

I bought a new 2003 Outback from van Bortel and have had to deal with them for the usual leaking head gasket issue. This is a pricey fix and a known issue which Subaru will help w...

Van Bortel i s not so hot 8/9/2010

I bought a new 2003 Outback from van Bortel and have had to deal with them for the usual leaking head gasket issue. This is a pricey fix and a known issue which Subaru will help with ONLY if you have been to the dealer for all the required maintenance. Miss one and your done. Van B. isn't that bad for a dealer but you need to remember that your working with an ex-mechanic salesman who wants to sell you as much as possible and he'll tell you that they are worried about your safety. Work with another good mechanic to help you maintain your sanity. Example: The support arm for the rear hatch failed and needed to be replaced. Fair enough. Their recommendation: replace both because the other one will fail eventually. Well, maybe it will and I'll handle that when it happens. You have to be constantly on guard against the upsell. They also try to terrify you into getting the work done. Again, work with another mechanic that you trust and get a second opinion. The thing that really made me angry, however, was that I got a trade in quote from their business team as the repairs from the head gasket are large. 2003 with 83,000 and regular maintenance. The Edmund's value, even in rough condition is about $4k. Van Bortel value: $800. They do know what they're doing and the prices are ok but they will try to scare you, upsell unnecessary repairs and they give really bad value for your trade int! more

Great!! 6/21/2009

I have a 2006 Subaru legacy and my wife and i love this car!! Thanks for everything Kitty, without your help i don't know what i would do!! more
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Owner Message
  • Work with the friendly team at Van Bortel Subaru of Victor. Our Subaru service and parts department can help with all your repair or maintenance needs, big or small. We offer comfortable customer areas, shuttle services, and complimentary refreshments. Schedule your service appointment online or visit our Victor Subaru service center.

Additional information
  • Hours: Mon 09:00pm-07:30am, Tue 09:00pm-07:30am, Wed 09:00pm-07:30am, Thu 09:00pm-07:30am, Fri 09:00pm-07:30am, Sat 09:00pm-07:30am
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