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VIP Auto Appearance Center

id: 29952401
marker

9127 Piscataway Rd
Clinton, MD 20735

marker
(301) 877-0117
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Reviews
( 30 )
( 1 )
( 0 )
( 0 )
( 1 )

Best

I brought my car in for odor removal and this establishment exceeded my expectations for getting the odor out. I will be returning for all detail services here.

Worst

I went to VIP Auto Detailing in response to a promotion that they launched due to their participation in Steve Harvey's Hoody Awards. The e-mail promotion was for a free interior ...

Editorial review from Citysearch 1/22/2013

4 stars. The service at VIP was very professional and efficient. They gave me a reminder call the day before my appointment to confirm. They were easy to reach and always polite. My car was cleaned very nicely. I even received complimentary follow up car washes. I would definitely recommend VIP. Lastly they were very timely. I was told it would take 3-4 hours and my car was finished within the time bracket. Very pleased. Thanks! more

Editorial review from Citysearch 1/15/2013

VIP delivers 5 star auto detailing service. They did a great job on my car and I have been a customer for awhile because of it. more

Editorial review from Citysearch 10/16/2012

Great service, highly recommend, excellent work. more

Editorial review from Citysearch 7/3/2012

I'm back less than a week after taking my car to another service. The other service did not do a good job. VIP is the only place I'll go from here on out!\r Kevin Long\r See original review: http://reviewqast.posterous.com/vip-auto-detailing-the-only-place-ill-go more

VIP Auto Detailing-my car is shiny! 5/21/2012

Courteous, knowledgeable, excellent job. Car really shiny. -Cynthia Tucker more

Great attention to detail 2/8/2012

The inside of the vehicle looks great. Great attention to detail. Overall great job. -Martha V. more


VIP Auto Detailing-my car looks great inside and out 1/8/2012

Looks great. The inside looks much better than the usual job & the outside looks great! -Sheila Douglas more

VIP Auto Detailing-highly recommended 11/30/2011

Extremely friendly. Walk you through everything. I highly recommend their services. \r -Traci S. \r more

VIP Auto Detailing-fast service 10/6/2011

-Friendly Service -The only problem I have experienced as with appointment times as you normally book up quickly -Fast service Elaine Nesbitt more

VIP Auto Detailing-great customer service 9/4/2011

Great customer service-thanks! -Ruth Dickey more

VIP Auto Detailing-will recommend 8/7/2011

Looks really good. Thanks! I will recommend. CB more

Very Bad Experience 8/4/2011

I went to VIP Auto Detailing in response to a promotion that they launched due to their participation in Steve Harvey's Hoody Awards. The e-mail promotion was for a free interior and exterior car wash. After I did what was necessary to receive the free car wash, I called to schedule a time to come in. When I arrived at the shop for my appt., a young man took my information and provided me with an invoice that said I would receive an interior and exterior detail. He also informed me that it would take about an hour to an hour and half. I was delighted because I had simply come for a car wash, so I gladly signed it. A few minutes later, I was pulled to the side by the owner who informed me that he would only be able to do my exterior and would not do my interior unless I purchased a shampoo for $145. His reason for this is that he wanted to ensure that my car would leave his shop meeting HIS standards. Mind you my car was not in an awful state it had just been detailed two months earlier. When I explained to him that my expectation was just to have an interior and exterior car wash; therefore, I would not need a shampoo -- he refused to even vaccum the car. Mind you he had already committed to wiping it down and vaccuming it via the printed invoice that I had signed. I continued to explain to him that I had not come their for a detail and that my expectation was a car wash like the marketing promotion stated (they also happen to have this on their web site now ""Free Hand Car Wash""). I also pointed out to him that, due to my busy schedule, the portion of the services I was looking most forward to was the interior cleaning because I often don't have the time to do that. I could get the exterior cleaned anywhere. He still refused to even touch the inside of my car unless I purchased the shampoo. I was furious! I spent an hour there, only to walk away with an exterior wash (nothing special) when I could have just gone to the car wash two doors down paid my $20 and had everything done in 20-30 min. I guess he's only great to his paying customers which makes me wonder why he would ever run a promotion for anything free. Clearly he and his marketing folk have no understanding about marketing ethics or new customer retention. As a marketing professional, I found it deeply disturbing. As potential customer I found it completely unprofessional and deceiving. more

VIP Auto Detailing-service was good 7/27/2011

Service was good-my car looks good. Mr. Charlie Mack, Sr. came out to speak w/ me about services. Travis answered all my questions. Good service from the guys. Will definitely be back. Dama Jolley more

VIP Auto Detailing-incredible job done in my 10 year old car 6/29/2011

Incredible! I can?t believe that my 10 year old car could look this new! I am especially impressed with how fantastic the back seats look! When you have children, car seats and snacks, the back seats get grimey. Amazing job fellas. Keep up the great work. Rev. Wayne E. Bennett more

VIP Auto Detailing-my car looks great 6/26/2011

I truly appreciate the professionalism of your staff. My car looks great! Thank you! V. Preston more

Best car detailer in Southern MD 1/16/2011

Best car detailer in Southern MD. Have been coming to Mr. mack since the 80s. RON To see the original review visit local-reviews.posterous dot com/vip-auto-appearance-clinton-md-best-car-detai more
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