Very unhappy with this dealership. Took my son's 97 Jetta in to have the air conditioner looked at because there was no cold air. While it was in the shop, based on good reviews I had seen, I asked them to look over the car for any other issues.
I spent $90 on A.C tune up. This included them checking the unit and replacing the coolant. They said the AC was great. They also informed us the car needed front end work $1400 and gaskets replaced $350.
I took the car back the next day because the AC was still not working. They looked at it and said they had somehow missed that the AC compressor was blown and needed to be replaced. I spent $90 for this? $1600 to fix the AC on top of the $90 I already wasted. We decided not to have the AC fixed.
Despite being very unhappy about the AC debacle, we took the car in to have the front end work and the gaskets done. They just informed me the $1420 is actually going to cost me $1920 because they could not see until they got the front end removed what all needed to be done. Why could they not inform me of this possibility from the start? I did pay for a thorough inspection of the car to find any issues. Another waste of money.
They did give me the option to back out of the addition work, but since the car was already disassembled I gave them the go ahead, against my better judgment.
Once we pick the car up. We will never go back to this dealership. I feel as though I have been given the runaround and taken advantage of at every turn.
more