Universal Travel

Employees: Good Pros: null Cons: null more

I was very pleased with how quickly they got me quotes on my travel plans. Their prices beat all the major internet companies, and I was astonished. more

I have heard nothing but compliments about them, so I decided to check out their services. I had a family emergency and I was put on the flight the SAME day to Laos! I had my experience with one agent, Nila, who forwarded me to Pete due to the emergency of my flight situation. Pete was very helpful and attended to my needs flawlessly. more

I think they are scammers. I would not trust them to do more than steal money off my credit card.\r \r They keep calling my cell phone and get rude to me when I ask them to stop. more

Buying ticket from Universal travel was a humiliating and the worst experience of my life; especially when you are interacting with Pete - business owner. He is very proud of his property, and keeps referring to everyone in such a way that he thinks he is the MAN in the city and everybody else is a poor employee. I will never forget my experience with Universal. One of his employees (may be wife) agreed on ticket price and asked me to fax the authorization letter (I would say that she was very nice and knows how to deal with people in difficult situation). Pete - so called owner, called me to collect the ticket and when I reached his office, he wanted to change the price and started behaving arrogantly. He literally threw my paperwork and credit card on the table and refused to give me the ticket after swiping the card. He said that he will cancel the ticket and refund my money after deducting the cancellation fees. He pretty much took full advantage of my helplessness that day. I was about to call the cops to report this rudeness and misconduct, but didn?t because of my tight schedule to fly on that night due to family emergency in India. Pros: Nothing Cons: Not recommended to buy tickets more

I agree with other users. Initially the agents were helpful, but Pete, the manager, is incredibly unprofessional and the agency is not willing to accept responsibility for errors on their part. I would not reccomend this agency. more

I agree with Kunal1977. When I called to get a ticket, the owner Pete answered. He doesn't have any politeness in his conversation. Even though this agency has Five Star Service, they can not treat new customers like nothing.when I asked Pete why he is treating customers like this, he said "usually Indians are rude and most of my customers are rude to me so I treat them like that" Why Pete treat more than one billion Indian people because some of them are rude to him. I called back and talked to other people who are working there, they are friendly and helpful, but the owner Pete is worse guy I ever talked to. Why don't you call and try to talk to Pete at 877-969-4639 and see how this guy will treat you. I recorded this conversation with him, if any body wants to hear that contact me at thenews411@yahoo dot com more

My friend kunal(posted review) is a disgruntled client, did not get what he was looking for. I was shocked with his review. This agency has been in business for more than 20 years with the most comprehensive services that an agency can offer and most informed staff. My family has bought tickets with them and on occasions the price has been a factor but only based on the availibility and circumstances otherwise they work very hard for my request and get the best prices. This agency has one of the largest Indian staff on the west coast of USA. look no further. Pros: They own their building and is a rock solid company. Cons: I cannot think of any. more

Horrible customer service - not very polite to customers. They change their bookings in the end and will leave you hanging. I would recommend not to use these people. They are arrogant and will not give you the best prices in the market. I had a very bad experience with these folks. Look somewhere else. Pros: No Pros Cons: Everything about them is Cons more