My family and I have banked with US Bank for over 20 years. Until recently we have received fantastic customer service. However, we are no longer using this branch to handle our business. In the past two months, two checks have been signed and deposited in my account, by bank employees with out my authorization. I now have to pay a very high rate of taxes on them because of the ill trained employees. Furthermore, when trying to resolve this issue, after two weeks of waiting for someone to help us sort things out the bank manager and one of her employees informed us they were simply busy and hadn't had time to get to our stuff yet. The customer service here is AWFUL, the young employees are not helpful, nor knowledgeable about account options, CD's, etc... keep your money and funds away from this place.
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