US Bank

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5340 N Clark St
Chicago, IL 60640

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(773) 769-2100
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US Bank - Chicago, IL
Reviews
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Best

I have been going here for years, this is a great community bank, with friendly faces that I have gotten to know over the years. The manager is great. She is friendly, inviting, u...

Worst

The customer service at this US Bank is the worst customer service I have ever received, anywhere. When inquiring about my account I was called ""sweetie"" by the tall man who was...

Great customer Service 2/9/2010

I have been going here for years, this is a great community bank, with friendly faces that I have gotten to know over the years. The manager is great. She is friendly, inviting, understanding, and obviously has been around for a long time. The tellers also are very speedy and do a great job. I have been banking with this branch for a long time and recommend it to all. The unsatisfied customer must have been at the wrong branch! Pros: Friendly personal bankers and manager more
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Worst Customer Service, Ever! 5/4/2007

The customer service at this US Bank is the worst customer service I have ever received, anywhere. When inquiring about my account I was called ""sweetie"" by the tall man who was ""helping"" me or rather talking down to me. It is disappointing to me when I ask to speak to the manager and I am told that is would be better to write him a note, even though he was standing behind the reception desk laughing with a coworker. Why write a note to someone who is clearly neither busy nor important at the time? I never received a follow-up call or letter regarding my inquiry. Once I cancel my direst deposit I will be closing my account. Cons: Horrible customer service!!! more
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Owner Message

  • U.S. Bank in Chicago offers ATM, Mobile/Online Banking, Checking,Savings, CDs, CreditCards, MortgageLoans, PersonalLoans, SmallBusinessSolutions &more. EqualHousingLender.MemberFDIC.

Additional information
  • Hours: Mon-Fri 9am-5pm, Sat 9am-1pm
  • Neighborhoods: Far North Side, Edgewater
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