UPS Store

hi all just want to let the whole world know this ups store is owned by Eilleen Follett and this the old lady behind the counter who acts like a counter person I worked there for many yes till my conscious couldn't let me do it anymore i love my job and i loved the people, something new everyday but here was the problem (i wasn't just a counter worker or assoc.) ok so when the owner waits on a customer that pays for packing u get and box she wants to give you she collect junk boxes and charges you for new boxes . she even pumps up the price of shipping (ups say package 5.00 and she will tell you 8.00 making 3 dollars plus there 20% markup on package ) so beware this lady is not flying straight and this is not just a store policy, its every UPS store in world yup UPS wants Them to do this aka LSV. they will grab your box that says orm-d and they tell u that they cant ship it and offer you a new box then they just marke out the hazardous markings and charge to repack the box. Ha they r a joke . now here comes the good part, certifying a box to ship is a joke . they charge you for repacking as well as the 20% up charge just to put it in the back room for the drivers pickup. They just let the driver take it. She pays her employees under $10 a hr saying that ""no one is worth more then $10 a hr"" hence me leaving. Don't get me wrong, she was even meaner then that. That's a small taste. Nothing against Ken. Shucks, I trained him. OH yeah, Dan and Gregg are like my brothers. I love them and I hired them as well .But here was the problem. Eileen, the owner, stole from me. How you might ask? Well here is how I see it. She drag me along for yrs saying when we made more money I would get a raise and that never happen. When i started there it was the crooked Mail Boxes etc... in meadow brook plaza long time ago . I was trained in everything. Never missed a class. Over my time there, which was way too long,my pay never got over a whole $9.75hr. I worked 100hrs every two weeks but my check only shows 80hrs. Lets do the math, the store opens at 9am and closes 7pm. M-F and Saturday 9am to 4pm In I opened to closed each day. thats 116hrs in a two week period. Yet I never got over time. Plus the part that was nice was a after christmas bonus? A 1 percent income which was always seem to be $975.00 weird. When i started working for her, we had 40 package a week. When I left she was up to 400 a week (pushing numbers a little here) but close. so please if you have a package to ship out and its a ARS or A UPS return package, please I beg you take it to UPS facility on Jefferson blvd or even Staples. Why give that store a dollar per package for free so she can get a change to take more of your money. hence the the taping scheme. She is charging 3 dollars for three small stripes of tape. By the way, a box called a bb130 look at price if it say 10.95 that means she bought it for $1.09 for box (10x cost)so I beg you don""t pay $45 dollars for a laptop to be packed when they say its a special box at their cost of $4.50 if and when she is not using a used box. Miss You All. more

The older bearded man working at this store is EXTREMELY rude! I was dropping off an Old Navy return with a pre-printed shipping label and he berated me because the print was small. Turned out it scanned just fine, so his rudeness was unwarranted. There's a better way to to ask a customer to do something differently the next time...it's not WHAT he said, but how he said it. This person should not be working with the public. more

Went to the UPS store location 0504 Warwick, RI 02889 at 3pm on a Saturday, the store looked empty, then an employee came and threw a ""what's that"" looking at the box we were carrying. It was a flat screen TV in the original box we were returning according to Amazon instructions, and I had the shipping label on hand. She put a pair of scissors in front of me and said rudely ""you need to cut that"", which she could have done herself actually, as it took me less than 2 seconds to do. Then my husband asked her nicely where she wanted him to put the huge and heavy box, and she finger pointed ""on the scale there"", again sharp and rude. Then she noticed the top of the box was missing some tape, and she barked ""it's not going to make it if it's not taped, I can't send that"" maybe two or three times, throwing nasty looks at us as we were looking at each other puzzled by her attitude; were we in a shipping center where they actually tape and ship boxes??? After a half minute, I told my husband, ""come on, we are going elsewhere"" (there are other UPS drop off stores minutes away), then she pulled some tape from nowhere, and rolled it on the top of the box. Fine. My husband who always has polite manners with women (even nasty, rude, impolite etc) asked her (ironically) if we could do anything else for her, and she grunted something about printing a receipt, which she gave to him, as I was already at the door. This kind of ""customer service"" is so bad, that in this economy, I wonder how she can keep her job. I used to go to that store for printing services, but I am going to move my business somewhere else. I don't want to come face to face with this employee again. Pros: With service like that, you will be gone in no time... Cons: and you won't come back more