U S Adventure Rv

US Adventure RV s service was fine up until we returned our RV. We rented the RV to go to Autobahn country club for the weekend from Friday-Sunday. As part of the rental we put down a $1500 deposit. We drove 15 miles round trip over the course of 3 days and we were around the RV at all times. We dropped our RV off on Sunday afternoon in their parking lot per their instructions.\r \r On Tuesday after we dropped off the RV we were informed that the RV had been scratched on the hood and that we were accountable for all of the damage. We were sent two thumbnail pictures showing small scratches on the hood. Had we been camping in the forest or driving long distances it may have been possible to get these scratches, however this RV was parked in an open field and only driven a small distance. We spoke to Bryan Kendall at US Adventure to let him know any damage to the RV in this scenario was impossible and his response was that something could have happened between Sunday and Tuesday. It just so happened that there was a large thunderstorm on Monday, June 10th and their parking spaces (where we were told to park) are underneath large trees. Strangely we did not hear about the damage until AFTER the thunderstorm on June 11th when we were told that there was damage to the hood.\r \r They held our deposit for over a month prior to getting an estimate as they had to rent out their damaged RV to customers before they quoted us $800 to fix it and sent us our balance. Be VERY careful of renting from this company as unless you document the exact condition of the RV you may be on the hook for much more than the rental price. more

All work done on time. more

Terrific! We have already recommended US Adventure RV from the first time we stopped to use them. more

Going ""above and beyond"" to service their customer is an understatement. They work hard to deliver. more

Great work! more

Thank you! more

Great work more

Great service + great guys! more

outstanding, helpful more

Very good staff - solved problems!! more

Dan did a great job in customer service - was very professional doing the deal. Service was very helpful more

Just wanted to drop you a note and thank you for setting up the RV for us this weekend. We really had a blast with it. It really takes tailgating to an entirely new level in terms of fun. more

I just wanted to let you know how much my family enjoyed our RV rental experience with you. From start to finish, it was a breeze! We also appreciated renting an RV that for once didn't feel like a rental! For that, you have our continued support and we look forward to renting from you again in the near future! All the best more

Your employee, Ryan, handled our rental from start to finish. I have to say that his customer service and professionalism is unparalleled. From the start of the application process, through the training on the RV and finally wrapping up the return of our deposit, Ryan demonstrated excellence and great follow through. It is my understanding that often times company executives only hear the bad and the ugly with regard to customer service issues. And I feel it is important in this situation that Ryan be recognized for his excellence. He is truly a credit to your company. more

I just wanted to drop a note to say thanks again for all your great help in setting us up with the Class A RV. Julie and I were both impressed with your knowledge and the level of service and professionalism you offered. I have to admit, I was a little nervous at first?. however you were ?spot on.? Because of you and your staff, we were able to have an absolutely wonderful vacation with our daughter Olivia, which was priceless to us. Thanks again and if you ever need a family as a reference to provide a testimonial for US Adventure RV, we would be more than happy to provide such. Thanks again, Ryan, for a job well done. more