I have never had such a nightmare of an experience at a hair salon prior to my visit at Twin Image. I had just moved here from Los Angeles, and I chose Twin Image based on its awards from Salon Magazine and local news channels. Supposedly it's the best salon in Eastern Iowa, but based on my experience there, I cannot fathom why.
I went in with my previous color formula from my old Aveda salon in southern California, so I thought it would be a painless transition. Boy, was I ever wrong. My hairstylist's name was Jackie, and she started off by sloppily putting color on my head. It got all over my face, and then somehow color was flung into my eye. My eye stung and it was very painful, and Jackie responded by handing me a towel--but the towel had color on it, so it only got more color all over me. She didn't take me to a sink or anything to try to help me get it out, and only got me a cup of water.
As if this wasn't bad enough, she argued with me about how my old hairstylist did my color and tried to convince me that her way would be better.
When it came time to style my hair, it only got worse. I told her that I prefer not to have my hair straightened with a flat-iron, but with a blow dryer instead, and that I don't like to have a lot of product weighing down my hair. Apparently she didn't like that, so she just finished my hair by doing absolutely nothing to it besides finger-combing it with a blowdryer and spraying hair spray all over it. My hair looked awful, so I asked her if she could re-blow dry it with a brush, and she said that normally that would be extra (seriously?) but that it was fine for now. This kind of language normally indicates that she wouldn't charge me extra for this, but she did anyway. I was charged $25.00 extra for my hair to look like a bird's nest. She did try to take some of the many color spots off my face, but she rubbed my face so roughly with a washcloth I felt pain afterwards. I paid roughly $125.00 for this terrible experience.
Obviously, I asked her for my hair formula back, and she said color got on it and wrote me up another one. I don't trust it, so I'm having my old hairstylist mail me another one.
Luckily, the manager has since offered to refund me part of my money, so I definitely appreciate that.
Bottom line: I will never go back to this salon. I'm sure the salon has better stylists, but I wouldn't recommend Jackie to anyone.
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