True Love Bridal

My sister-in-law to be, bought her wedding dress at this place and went for one of her fittings. She came home and sent me pics of her in her dress. To my horror it looked as if it was rolled up and thrown in a bag for god knows how long. The wrinkles in this gown were just disgraceful and I am very surprised that she did not have a breakdown. They assured her it would be pressed at completion. Are you kidding me? It better be pristine! Honestly for the price she paid, this dress should, at all times be ready to wear. The bride to be called them and asked them to please press it because her mother and father were coming to her next fitting. I don't know about you but when you have to request that your gown be pressed theres a problem. This business should be ashamed of themselves. I put a call in to the manager we'll see what happens. Read the reviews! People have a tendency to be real honest when they are disappointed with the services rendered. more

Terrible experience from mid - start to finish. They rope you in with MILD kindness and once the deal is sealed - their attitudes take a dive. These women have absolutely no professionalism, not a clue about how to provide customer service, lack of pose and etiquette, and they do not have a speck of compassion. Every word out of Gail's mouth, Owner,and other employees, is laced with sarcasm and defensiveness. It is also extremely gratifying to find the owner posting her own 5 star reviews - a prime example of how she is constantly on the defense for protecting her store's reputation. Perhaps she should put more effort into her clients and their needs rather than posting on yahoo or indulging in her daily McDonalds lunch-ins. I strongly recommend you do not use their services for anything. ""Customer service is a proactive attitude that can be summed up as: I care and I can do."" None of this was provided. It was more like - I don't care and I won't. It was a miserable failure and the owner should be ashamed of herself. Cons: Read Below more