One of the first things that drew me to the salon was the advertised promise of a scalp massage and makeup touch up with every cut. I was never, ever offered either. If not going to offer it, then remove it from the print advertisements.
On more than one occasion when inquiring about pricing, I was treated as if it was an annoyance (by the stylist) with a loud sigh and a 'let me see'. I feel the stylists and owner should have their prices down and should not hesitate to be forthcoming about said prices.
Once, when I noticed a spot after a highlight job and brought it to the attention of the stylist, she very rudely commanded me to 'look at her' and then said 'there is not a spot'. Which is basically challenging my opinion as a client and it goes back to the saying 'the customer is always right' . Well, they should be. But that was not the case here.
I observed other clients sometimes being offered samples, or receiving said head massage, or just being pampered in general but my experience was not that way at all. On more than one occasion, I was asked to hold an item (such as a foil) for a stylist, or to assist with brushing my hair. I feel that when I am dropping several hundred dollars or close to it - I would like to be pampered a bit and this is not the place to receive that, by my experience.
Furthermore, in regards to the work, the color was sloppy at times. I had more than one occasion where I had some spotting after getting highlights put in.
In general, I believe all salons could work on being more friendly. Really, having a snooty attitude doesn't give the impression of being upscale, it's just frustrating to the general public who will happily take their money elsewhere to find a place that will make them feel truly welcome. I could write more but I would summarize it by saying I was not made to feel overly welcome. If anything, I felt like i was a burden to the stylist.
Cons: Snobby attitude, expensive, sometimes sloppy work
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