Trinity Commons at Erwin

The worst place ever. maintenance is poor. it's very expensive. it's very noisy. your car will get hit in parking and they can't do anything for you. more

Trinity Commons is by far the worst living experience I have ever had. Not only do the fire alarms go off frequently and at all hours of the night (because of an alarm malfunction, I have lived here for a year and experienced at least 7 with no actual fire) but the people who work here are beyond rude and so far from accommodating. They will find every possible way to fine/charge you extra on your lease, and the apartments are so small that you are paying a ridiculous sum when you could be in a place just as nice/nicer with more space for the same price. There is also no cell phone service and the pool is small and always shaded by the building next to it. I would NOT recommend living here, and am planing on leaving as soon as my rent is up. The location is great, I'll give it that, but you could just as easily live at The Lofts or Erwin Terrace and have a significantly better experience. more

The amenities are great. Gorgeous pool, fantastic gym. Customer service is poor, poor, poor. Especially from Gail. My husband and I were the first tenants to move in last Feb. and lived there for 11 months without a single late payment. In December, my father passed away and I was understandably not in the right frame of mind and used the wrong card to pay by phone when I was 3000 miles away. I tried to call and get it fixed by phone and was informed that I would now have a $65 late fee that needed to be paid that day or else they would start forwarding things to lawyers. Moved out and didn't want to drop keys in a drop box since they were closed. Came the next morning at 11am to drop off keys and was given a bill for $290.16 for a 'prorated rate for the next month.' Oh and they want to charge us for not bringing the car sticker with us. We were never informed that they wanted those back, but apparently when you drop off keys, that includes bringing back a peeled off crumpled sticker from the car. Just awful customer service and will not be recommending them to anyone else. Oh and we won't miss the blaring fire alarms waking us up at 5am and echoing throughout the building for 20 minutes or more. more