Tri-State Consumer Insurance

After over a decade as being a customer, I received a notice that my insurance would not be renewed This was due to a mileage change according to a letter that I received in the mail. I thought it was a mistake, because my commute went from only 5 miles to 11 miles. I called the company looking to speak with "Penny Hart", as this was the name that was listed in the letter that I should call if I had any questions. I spoke with customer service who gave me an attitude when I asked for her, and they claimed she did not exist(even though they acknowledged that they did send me the letter), and they would handle it. I explained my confusion over the cancellation, because my commute would still remain below the estimated 10K miles that I list every renewal, in fact would only 6K and change. They claimed it was excessive and past the 'standard'. I then asked what the 'standard' was? They said they could not disclose that information. I then went on to explain that over the last 10 years I've only used put 50K on this vehicle with no spike in usage, and it has been consistent, and they said "I don't know what to tell you"..... I then told them as a long time customer that I felt insulted. That's when they hung up on me. I'm going to report them to the state for discriminating since I have a clean record. It's really sad companies treat their long term customers in this manner. more

satisfied - good rate and service more

I have had Tri-State Consumer Insurance for a number of years. I never put a claim in until May of 2010 because of a house fire. The fire consumed the kitchen and smoke and soot damage to the rest of the house and the house's contents. It is now coming up on the 1 year anniversary and still my claim has not been rectified. The staff at Tri-State are a bunch of inept people I have ever come across. I have put many phone calls into them regarding this matter and it just keeps getting swept under the carpet. The claims manager called it a game, but the game is to his own doing. He knows who he is. I DON'T recommend anyone to use this joke of a company. I would just like to know what the reason for having homeowners insurance is for, when all premiums have been paid up to date but as soon as a claim is put in the don't like to part with the buck. Can't wait to either be dropped or drop them.. more

I like to say that I have been with you for a very long time, and i never had a problem. And when I call for a question, it gets answer. I do recommend my friends to Tri-state. Keep up the good work. more

Did'nt have a bad experience with the website. In fact it was easy compared to most other sites. So keep that way. more

Didnt have a bad experience with the website. In fact it was easy compared to most other sites. So keep that way more

Very good experience. I recommend you to all my friends! more

the most affordable insurance i recommend everyone and friends and family to switch to TSC direct the best.i thank all the tsc teams .thank you. more

My experience was very good. I appreciate all of your help! more

Very fair.Reasonable rates,on my Auto and Homeowners polices. more

Fortunately I haven't needed your help.I am assuming my insurance is adequate. more

Thanks G-d, I've never use TSC's money. Price is good, paper processing is fast. What else do I need? Thank you. more

Have been a Tri-State customer for 14+ years now and do not have a single complaint. Had one claim over the years and it went flawlessly. more

I have no complaints. more

I have no complaints. more

we have been with tri state for quite a number of years and have had occasion to submit a claim. The entire process was handled quickly and efficiently and we were very satisified with the outcome. Tri state worked very hard on our behalf and while they were never able to have our deductible refunded to us we appreciate their efforts. more

Tri-State is the least expensive car insurance I could find. It is much cheaper than geico for the same coverage on the same car. There are some catches, you have to have a clean driving record and you have to have already been insured in New York for at least 18 months before they will cover you. As far as I can tell, this is the cheapest way to insure your car in NYC. more