If you care about your pets, please read. I'll try to be brief.\r
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We were keeping a dog that had been treated at Tracy a week or two before, so we knew he wasn't in perfect health, but there hadn't been any major issues. I'll spare you the long details, but by night #2, we knew he wasn't doing well. It's not our dog, and he is getting worse, so we thought the best thing to do would be to take him to his vet and board him for observation and tests (BTW, we also have a dog, so this isn't our first rodeo).\r
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Not only was the staff inexplicably rude when we brought him in, they did not care at all what we had to say about his deteriorating health...at one point the woman we were trying to relay symptoms to turned around and left the room! Mid-sentence! No, she was not going to get the doctor and, no, she was not listening. The best we can figure is that while we were in full crisis mode (and late for work), she thought she'd check on something in the supply closet.\r
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The information we were trying to give her may have been helpful since we just found out (after 3 minutes at another vet) the dog was misdiagnosed.\r
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I realize that diagnosing a dog can be difficult and that our experience is anecdotal, so I wouldn't rip on the doctor just for that. However, the staff reflects the doctor's disposition and the utter indifference to what we were trying to tell them ultimately falls on the doctor.\r
Good luck to the pets of those people who rated this place five stars.\r
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